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Hi - I have a Brother MFC -8460n - it says there is a Doc jam and to clear the scanner. we've tried everything, nothing is jammed but it will not clear itself. HELP! Travis

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  • atspitzer Dec 29, 2008

    hi -

    Brother MFC 8460 N - says doc jam, clear scanner and press stop key.... have done everyting, nothing is jammed. HELP!

    atspitzer@gmail.com

  • atspitzer Dec 29, 2008

    there was a staple caught in the scanner.

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Tap the sides of the printer to release the jammed sensor.unplug the printer from power outlet.also remove the cartridges and then .reinsert after you again power ON the printer.thanks.

Posted on Dec 29, 2008

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Even though there's nothing visible, there might be a small scrap in there, or there might be a sensor that's stuck.

what's worked for me, is to get a piece of cardstock paper (around 60-100lb paper) and with the power off, gently push this through the printer, and see if this helps.

Posted on Dec 29, 2008

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K. is there any error on the display?

Posted on Dec 29, 2008

  • ronny2051 Dec 29, 2008

    I finally found a black lever that retracts when the paper placed in the ADF moves over it was stuck in the 'down' position. I took tweezers to pull it back up and unstick it. To find the lever open the ADF look above paper feed roller just to the right of the first metal bar with the spring on it.


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