Question about Xerox Phaser 8500/DN Printer

5 Answers

Xerox Phaser 8500 - Replacing Printhead?

Hi all. I have a Phaser 8500 that needs fixing. Currently there are 4 bars on the cyan side that is always missing whenever I do a light stripes test. Even after trying to substitute the jets I get horrific lines through all of my prints whenever I print a dark blue. (Various shades of light blue haven't caused any lines through the printouts.) I've done about a dozen light stripes tests and cleaning, and so far the only thing I've accomplished was wasting ink.

Is this a cause for replacing a printhead? If so, does anyone know where I can purchase this? Is this something I can replace myself? Please advise.

Thanks in advance!

-Lisa

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  • 2 more comments 
  • Lisa Dec 29, 2008

    By the way, I've spoken to the ink manufacturer to see if that was the issue. And the compatible (non-Xerox brand) ink I use does seem to cause color issues. However, after cycling through many cleanings and tests, I'm positive the aftermarket ink has been used up. I've since replaced it back with Xerox brand cyan, but it still causes the problem.

  • Lisa Dec 29, 2008

    Thanks, but I'm afraid I need a little more help. Thanks for the manual (whoever posted it). I tried to follow the steps, but I'm not exactly sure what I'm looking at other than under the cover where I refill the ink, and the exit and front covers where I open to remove a paper jam. (Would totally appreciate a step by step if possible, thanks!)

    I googled a printhead and the prices range from $15 to $400+, so I'm not sure what I need.


  • Lisa Dec 29, 2008

    I would fix it myself if I can get a clear description of what it is I'm looking at. I just downloaded the parts list pdf but am unsure of how to open the printer itself.

  • Lisa Dec 29, 2008

    I would fix it myself if I can get a clear description of what it is I'm looking at. I just downloaded the parts list pdf but am unsure of how to open the printer itself.

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The printer is fitted with screws and locks but they r very delicate locks to get it opened as a technician is required,but if u r confident you can carry on. good luck.

Posted on Dec 29, 2008

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Yes, you need a service engineer.

Posted on Dec 29, 2008

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Sir,

It is the problem with print head alignment. Check the manual to do it yourself

thanks
goodluck

Posted on Dec 29, 2008

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Hello nyc_goddess

yes this would be a printhead and can be ordered through Xerox

If you need anything else please let me know

Merry Christmas


bestdarngood

Posted on Dec 29, 2008

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1 Answer

Phaser 8500 error code 19,003.48:64663


19.003:48 is the error code 64663is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.

Dec 12, 2013 | Xerox Phaser 8500/DN Printer

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Got an error code - Xerox Phaser 8500 - error 07.007,40


Hi Mathew392:
Here is your problem.

7,007.49: The process motor stalled while tilting the head.

Step Questions and Actions Yes No
1 1.
Check the printhead wiring for proper
routing.
2. Remove the printhead and inspect the
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3. Re-route the wiring.
4. Clean around the gears and printhead.
5. Did this correct the problem?
Complete. Go to Step 2.
2 1. To ensure the gears are correctly aligned,
2. Did this correct the problem?
Replace the process gearbox.
The process gear box is located on the right hand side
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pdouglasss@hotmail.com





Dec 14, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 13,327.42:458 How Can I Fix This?


13,327.42: The Printhead reservoir thermistor returned a bad reading, or the
reading was corrupted by ESD.

Try :
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  • Run the Printhead Reservoir Temperatur test. Did the test pass? If not replace the Printhead.
  • if it did pass check and reseat all wiring to the Printhead.
    Did this correct the problem? if not replace the print print head.

  • Go to www.iteminceonline.com and order a new one they will send you the instructions on step by step how to replace the print head and you can call them for free technical support. Goodluck

Oct 28, 2009 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8560, produces cyan colored streaks whenever this ink is used. No other colors produce streaks.


You are probably using "Media Sciences" ink sticks (Non-Xerox).

This means the printheads jets are clogged, and the printhead needs replacing.

Media Sciences released a defective lot of cyan ink sticks.

They are currently replacing printheads (at their cost) if you call them.

Aug 12, 2009 | Xerox Phaser 8560DN Laser Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan


Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48
= Right Jetstack Heater
37,004.40
, 37,005.41 = Reservoir Heaters
37,006.42
= Drum Heater
37,008.44
= Preheat Heater
37,009.45
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= (8400) Ink Melt 1
37,010.46
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
37,011.47
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
37,012.48
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
37,013.48
= (8500/8550)Ink Melt 4
2.
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
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Aug 11, 2009 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


Hi Carmichael55:

Here is your problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Run clearISCfault test to clear the error.

2 1. Manually verify that the ink stick is able to advance in the ink loader chute.
Go to
Step 3.
Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.

3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run clearISCfault test to clear the error.

Hope this helps

Jul 30, 2009 | Office Equipment & Supplies

1 Answer

Phaser 8560 Error Code 09,005.40.5185


Hi mark711:
Here is you problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not
appear to be dripping.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Advise
customer. Run
clearISCfault
test to clear the
error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.
Remove any
blockage and/
or replace the
ink stick.Run
clearISCfault
test to clear the
error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace
the
printhead.
Replace the ink
loader
assembly. Run
clearISCfault
test to clear the error.

Hope this helps

Apr 23, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Red is not printing properly.


That is caused by a defective print head.

Mar 17, 2009 | Xerox Phaser 8500/DN Printer

2 Answers

Xerox 8500 excessive ink use


Hi,

One of the reasons this could be happening is because you are using non-xerox ink so your print head needs to clean it out much more often. Be careful using other ink as this can destroy the machines printhead which is more expensive then the machine itself to replace. What you could try is installing the new printhead firmware, it might help! Follow the link below and good luck!


http://www.office.xerox.com/perl-bin/product.pl?page=sprt&product=8500_8550&country=United%20States&language=en


Niallbt

Jan 09, 2009 | Xerox Phaser 8500/DN Printer

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