Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 80 gig will not start

I have had my zune for so time now and i love it. the other day, i listened to zune like i always do with no issues. the day i tried to turn it on, and nothing happened. i tried to link up to pc to charge it. still nothing. i went on line to try and solve the issue, but i came up short. any help would b good. thanks for ur time

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  • SkinnyFats Dec 31, 2008

    I'm curious ... Did you download the new update? I was wondering if there was a connection between not accepting the new updates. It's amazing how we all have th same problem at the same time. Maybe it's time for conformity and regroup with the ipods and stop paying Mi***soft for over price songs we can't keep.


  • Anonymous Dec 31, 2008

    will not complete booting process...

  • Anonymous Jan 01, 2009

    yea i have had the same problem and so has my its gotta be like a major flaw in something....maybe an issue with designing they newly added clock and programmers maybe missed something and with the new year coming on it screwed it up idk maybe just an idea

  • Anonymous Jan 01, 2009

    iv had my zune for awhile and its been working great but the other day i tryed to turn it on and nothing. the only thing it shows on the screen is zune and rest of screen is black.

  • mediagrizz Jan 01, 2009

    Same here. Working fine one day and the next it won't turn on. The computer recognizes it is connected but will not transfer and zune screen is blank.

  • Anonymous Mar 25, 2009

    Same thing happened to me today. It froze, I turned it off and now it won't turn on.

  • judzdude1 Mar 26, 2009

    Have not use my Zune for about 36 hours.... Tried to use it this afternoon and it was dead! I tried to turn it on, the Zune logo screen came up then went off imediately... have not gotten it to come back to life no matter what!

  • Anonymous Apr 18, 2009

    in my one it say that i got a error code 5 . i was listening to my music until it drop out of my poket and i was scare on what to do . someone help me please

  • Anonymous May 06, 2009

    I have the same problem, it doesn't charge, it doesn't respond to anything (the screen remains black, none of the button reboot tricks does anything, letting the battery run down and plugging it in does nothing, etc.) there has to be another issue (this is NOT the 30 GB New Year's problem, we had a 30 GB that had that problem, but the 80 GB never did), does anyone have any insight so I don't have to buy a new one or pay microsoft $160 because my warranty just expired 2 months ago.....

  • Anonymous May 18, 2009

    Starts up zune screen, loads then black. Won't turn off. Reset produces zune screen then black screen.



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The site has stated this is a leap year problem. Kind of crazy, I know. But I let the battery run out and then hooked it up to the computer today and all is well.

Posted on Jan 03, 2009

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My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

Posted on Jan 02, 2009

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I had this problem with my 80GB Zune also. I was in the middle of listening to a song and it just froze. Usually, when it freezes, after about 10 seconds it'll un-freeze, but this time it didn't. I turned my Zune off and it would not turn on for me. I tried all the re-set button combinations and none of them worked. Finally, I locked my Zune and plugged it into my computer to see if it would start charging. After a few minutes I looked over at it and it was in the process of charging. I hope this helps someone! I know this problem is EXTREMELY frustrating!!

Posted on May 29, 2009

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1 Answer

My 80 gig Zune will not boot correctly and freezes at screen 3 "Please Wait" displayed in english, french and spanish. Also it will not reboot by holding the back button and pressing the center...

Hi if your player is getting stuck on the 3 p lease wait screen you have a HD or HD ribbon issue. The HD ribbon can be replaced sometimes to fix the issue and other times the HD is going bad or has a bad sector in it.

If you need any more help, parts or your player repaired you can contact me threw my repair service web page at thanks

Nov 26, 2010 | Microsoft Zune JS8-00001 Digital Media...


How to reset your zune fireware

If your zune (4, 8, 16, 80, or 120 gig) is starting to freeze more and more and wont load up all the way and uv tried reseting it multiple times and it still dose the same thing? i will tell you how to fix that sittuation.

first of i will have to warn you in doing this you are deleting EVERYTHING from your zune. remember you are at your own risk in doing this and i sugjest that you read the whole thing befor attempting to reset anything
if you are desperate or interested lets beging

step 1. wait for your zune to turn on wile its on you reset you zune
(hold the back button wile holding up on the touchpad)

step 2. once it starts to load the fireware (the screen will show the zune symbal and a loading bar at the bottom of the screen) you must hold the back botton, the senter of the touch pad and the play button. remember to hold all 3 of the buttons once the zune icon apears on your zune.
hold it until a speane apears that says "3 please wait" when that screen apears you can let go of the buttons.

step3 the zune will tehn say to open up zune program and plug your zune into your computer

tip. it is best to have the most updated zune software you can have on there. vistas may not ba able to have the MOST up todate software because of issues with the software on vista and zune 4.0

once you plug it in it will automatically start to download the zune fireware onto you zune. when it has finished uploading the fireware just go threw the zune steps. at this point you pretty much have a new zune. meaning you need to link it to your account on zune and name you zune and the most obvoius you need to re-upload your files and things onto you zune.

note you need an internet conection to download the fireware for you zune.

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on Dec 02, 2009 | Microsoft Zune JS8-00001 Digital Media...

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I think my zune is fried. every time i turn it on it makes a clicking noise and on the screen its says 5 & contact support. tell me wht you think it is.

Most zune 120s and 80 gigs with code 5 or 3 need major repair due to hard drive failed I see alot of them for sale.hard drives are not very cheap. seems to me that ms bought cheap send it in for repair or sell it.

Sep 13, 2010 | Microsoft Zune JS8-00001 Digital Media...

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80 gig zune keeps restarting to a screen that says please wait

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2 Answers

Frozen Zune

Turn it on: if it will stay powered up, hold down on the pad, and hold the back button at the same time: This will turn the device off, thus possibly fixing the problem. (for the record, holding up on the pad while pressing back will reboot the device, but I find this sometimes does not want to take, like in the situation you are having)

I may also suggest plugging it into any give USB port, letting it try to charge again, then, when you unplug it, do the reboot or turn off commands as described above.

Hope that this helps: I would think the system is off, since you say it "turned off" on you, and now when you start it up you get the "i need a charge" battery, but knowing how my 80 gig acts sometimes, it may THINK it is shutting of when it is not.

Oct 15, 2008 | Microsoft Zune JS8-00001 Digital Media...

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have u dropped it at the top any

Jul 16, 2008 | Microsoft Zune JS8-00001 Digital Media...

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Says all 30 gigs are full, but no songs on Zune

you should try calling a product hotline and hopefully get it fixed but if that doesn't work then your computer probobly has something wrong with it. otherwise, you zune is busted. hope this helps.

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30 gig zune (white)

yes, it can be fixed. offers replacement screens for 89.99 and will even replace it themselves if you decide to send it in to them. at this point in time, you might be better off buying a new zune 30 (considering i got a brown one for my sister for about 60 off amazon over Christmas) or just saving up for an 80.

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