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you have to make sure that your drive is compatible with Windows 7 . If answer is yes then check its driver.i suggest you to boot a CD or DVD to check the drive physically ,if this test fails then it is dead
i,m assuming this is A laptop Computer ?
The only thing you can try is this:-
go to My Computer/Control Panel/ System/Device Manager.
see if there are any yellow triangles or exclamation marks by your problem device. if so click un-install. then at the top of that page, there is a refresh icon or similar. which will rescan the systems bus.
failing this try add new hardware wizard, in control panel.
finally ensure the device is connected correctly, unlock/remove and re-insert. update any device drivers for this.
msot laptop drives are 8x newer ones are 16x. you can find most drives work with most laptops. its the harware in the back that hlds drive to pc with a screw that has to be transfered to new drive. but bestbuy isnt in my top list for laptop repair.
if you have a problem the dvd drive and you are sure it is the drive that is faulty you can replace it. find a techician to find out what the problem is and he if suggests to replace it then you happly take that way.