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LOST CONNECTION WITH INTERNET

After an update window popped up on my screen from Norton security, which I did download, I lost all connection with internet. I called my carrier and they tell me to contact Norton. I cannot get through to Norton. Please help me to re connect to internet.

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Remove the update.

Posted on Dec 29, 2008

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NORTON INTERNET SECURITY 2011 just installed from CD. All seems ok but... When I switch on the computer I get the speech bubble saying "automatic updates is turned off. Click here to fix the problem....


Hi,

I think you are confusing the Windows Update with the Norton Automatic update.

Please open your Norton product and see if the status is at "Secure" on the top of the program.
If it is secure with a green mark, you need not worry.

If it shows at "Risk", do the following steps:
Check if the Windows update is turned on or off.
Check if the computer's date and time is running correctly
If the problem still persist, reinstalling the Norton program will definitely fix the issue

To reinstall we need to first download the setup file from the link www.norton.com/nis11, which will download the latest version of Norton Internet Security.

Double click the downloaded file and that will remove the existing version and install the latest version.


Regards,
Muhaim

Jun 17, 2011 | Symantec Norton Internet Security 2011

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

2 Answers

Symantec Client Firewall is blocking my Internet connection


I would recommend disabling the Norton firewall portion of the software, keep it's antivirus side if you wish, and use Windows Firewall for best compatibility.

Jul 15, 2009 | Norton Internet Security 2005...

1 Answer

Lost all connection with internet


Looks to me the EASIEST thing to do would be to use SYSTEM RESTORE function for windows and go back at least one day before you installed the update. That should lick this problem.

You may also try to disable Norton and see what is does for you internet connection. Uninstalling Norton is not out of the question, but you may have to get the NORTON REMOVAL TOOL to completely get rid of Norton.

Hope it helps!

Dec 29, 2008 | E-Machines eMachines Desktop PC

1 Answer

Cannot manage to load norton security programme


hi there,

although, not specified what you did but i presume 2 actions:

1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.

solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).

2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.



Nov 21, 2008 | Compaq Evo D510 Minitower (Open Box)...

3 Answers

Norton Internet Security is blocking my Internet connection


is your modem or internet connectivity allowed by the Norton Internet Security Firwall.

Jun 16, 2008 | Norton Internet Security 2005...

3 Answers

Abt updation


Hi! You can update MANUALLY (i.e., download into a removable media and then load into your target computer) your Norton Anti-Virus Definitions and Programs from the following sites:

If you are using a Apple Macintosh you can use
http://service1.symantec.com/SUPPORT/num.nsf/docid/19986514459?OpenDocument&seg=hm&lg=en&ct=us

If you are using a PC with MS Windows, you can use ("Download and run Intelligent Updater")
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2002021908382713?OpenDocument&src=sec_web_nam

Good Luck! Hope this solves the problem.

May 11, 2008 | Symantec Norton AntiVirus 2004 - (Open...

1 Answer

Enquire


Resolution Suggestion One:

# Test your Internet connection to Windows Update.

A simple solution but one that works in many circumstances!

Test to determine if your Internet connection is preventing you from reaching the Windows Update Web site. To do this, visit the following Microsoft Windows Update Web site to determine if you can download the Iuident.cab file:

http://windowsupdate.microsoft.com/v4/iuident.cab

If a file download dialog box appears, the problem is not with your Internet connection. Click Cancel. If you cannot connect to this link, and you receive a "Page Cannot Be Displayed" error message, your Internet connection is preventing you from reaching the Windows Update site.


I TRY THIS OPTION AND I HAVE NO PROBLEM

-----------------------------------------------

Resolution Suggestion Two:

# Reconfigure or update your firewall program.

Reconfigure or update your firewall program so that Windows Update is not blocked, and then try to update your computer again by using Windows Update. For information about how to reconfigure or update your firewall program, see the documentation that was included with the program, view the Help files for your program, or contact the manufacturer's technical support department.

e.g It my mean Opening TCP/IP 443 in both directions for this process: %windir%\system32\svchost.exe


I DONT HAVE A FIREWALL PROGRAM.
-----------------------------------------------

Resolution Suggestion Three:

# Remove Windows Update entries from the HOSTS file.

To remove Windows Update entries from the HOSTS file, follow these steps:

-Click Start, point to All Programs, point to Accessories, and then click Notepad
-On the File menu, click Open.
-In the Files of type box, click All Files.
-In the Look in box, locate the following folder:

C:\Winnt\system32\drivers\etc\

-Double-click to open the hosts file.
-Remove any lines that contain entries for Windows Update (http://v4.windowsupdate.microsoft.com).
-On the File menu, click Save.
-Close Notepad.

I have seen the 0x80072EFD error resolved by this tip many times...


HERE I AM... I DON'T HAVE A HOSTS FILE... I NEED TO STOP HERE
AND SOLVE SOMETHING?

WHAT HAPPEN WITH THE NEXT SUGGESTIONS?
I TRY THEM ALREADY BUT THE PROBLEM IS STILL THERE.
I DON'T HAVE SPYWARE... I ALLREADY SOLVE THAT PROBLEM.
-----------------------------------------------

Resolution Suggestion Four:

# Run the IPCONFIG /FLUSHDNS command.

To run the ipconfig /flushdns command, follow these steps:

-Click Start, and then click Run.
-In the Open box, type cmd, and the click OK.
-At the command prompt, type the following command, and then press ENTER:

ipconfig /flushdns

Close the command window.

-----------------------------------------------

Resolution Suggestion Five:

# Add Windows Update addresses to the trusted sites list.

To add Windows Update addresses to the trusted sites list, follow these steps:

-Open Microsoft Internet Explorer.
-Click Tools, and then click Internet Options.
-Click the Security tab, and then click Trusted Sites.
-Click Sites, and then click to clear the Require server verification (httpssmile.gif for all sites in this zone check box.
-In the Add this Web site to the zone box, type each of the following addresses, and click Add after each address:
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com
http://Download.Windowsupdate.com
http://V5.Windowsupdate.microsoft.com https://v5.Windowsupdate.microsoft.com

-Click OK to close all Internet Options windows.

-----------------------------------------------

Resolution Suggestion Six:

# Add Windows Update addresses to the proxy settings exceptions list.

If your Internet connection uses a proxy server, add the Windows Update sites to the proxy settings exceptions in Internet Settings. To do this, follow these steps:

-Open Internet Explorer.
-Click Tools, and then click Internet Options.
-Click the Connections tab, and then click LAN Settings.
-Click Advanced, and then type the following text in the Exceptions text box (all in one line):

windowsupdate.microsoft.com;v4.windowsupdate.micro soft.com;
download.windowsupdate.com

Note If you are running third-party proxy or firewall software, see your product documentation for information about how to add these sites to the exception list for those applications.

Click OK to close all Internet Options windows.

-----------------------------------------------

Resolution Suggestion Seven:

# Change the MTU setting on your router.

Yours ISP's MTU for their connection may not be correctly setup on your Broadband router and/or your computer.

Please contact your ISP's support for more assistance on this. However the following articles may be of help:

http://www.microsoft.com/windowsxp/using/networking/
learnmore/ppoe.mspx

http://support.microsoft.com/default...b;en-us;283165


-----------------------------------------------

Resolution Suggestion Eight:

# Configure Norton Internet Security 2003.

Norton Internet Security 2003 may be blocking Windows Update. try this:

-Open the Norton Internet Security 2003 Application
-Click on "Norton Internet Security" button located on the left side
-Click on "Personal Firewall" located on center
-Click on "Configure" button on bottom right side
-When dialog box appears, click on "Program Control" tab
-Scroll down and find and click on "Microsoft Generic Host Process for Win32 services"
-Then click on "Modify" bottom at button of scroll box.
-When dialog box appears, click and choose "Permit" button
-Close all boxes and close Norton.
-Reboot your computer.

Mar 06, 2008 | Danware NetOp School for Windows 3.0...

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