Question about HP Deskjet 5440 InkJet Photo Printer

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Power surge on hub port error msg

Whe plugging usb cable into computer from printer, I get a message box which says"Power Surge On Hub Port, a usb divice has exceeded the power limits of its hub port". The only solution offered when I proceed is to diconnect the cable and reset the port. I've tried other devices on the port and they work fine.

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Re: Power surge on hub port error msg

The printer is the problem, obviously but, also try using a different USB cable to see if that doesn't help! When plugging up th cable, look for anything out of the ordinary! If changing the USB cable doesn't resolve the situation then it could be something shorted out in your printer and you need to take it to a service shop for repair! regards, babb

Posted on May 15, 2007

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Set-up won't recognize that the USB cable is connected to both printer and computer and therefore printer won't work. What's up with that??

1. Confirm the USB port on the computer you are connecting your printer to is being recognized by your computer. The easiest way to do this would be to plug a known good USB Memory stick into the USB port you want to use. If you can read the contents of the USB Memory stick then the port should work. Remove the Memory stick, start the printer installation program (Make sure you don't the printer connected), want until the setup program tells you to connect the printer before you attach the Printer's USB cable.
If the printer isn't recognized try a different USB port, when picking a new USB port to try select a higher priority port, for example in increasing priority from, an external USB hub, a powered external hub, a monitor based hub, USB ports on the front of the computer, up to the USB ports at the computer rear. For USB ports on the same circuit select an USB 2.0 before an USB 3.0 port


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Try a brand new cable as well. In some cases, you might want to try unplugging the power connection as well as the USB cable to clear any issues on the printer.

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If you are using an ethernet connection, check the cables for both the printer and the computer. Also try plugging the cables into different ports on your router or switch. I'm assuming you have your network working and have a IP address (if your network gives dynamic addresses). You might try repairing the network connection (right click on the network icon in the system tray in XP or Vista).

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When I connect the printer I get a hub overload message. I can't reinstall because the computer connect manager doesn't see the printer. It did work until recently

Believe it or not, this problem is actually related to the computer, not the printer.

I can tell by the error message that you are plugged into a USB hub. Unplug it from the hub, then plug it directly into your computer's back USB ports, not the front ones. It will probably work now.

To properly fix the issue, you need to purchase a powered USB hub.

Essentially this happens because the printer is power hungry. Passive USB hubs like the one you have can only provide enough juice that your computer gives it. Since your computer doesn't want to fry out by "overloading" the voltage on the line, it reduces the power and throws that error message.

Now, if you are getting this message on a laptop computer OR you plugged the printer into the back ports and the unit STILL does not work, the printer or USB cable has a short and needs to be replaced.

Good luck. Please rate my response or post a comment on your original question to allow me to further assist you.

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