Bought this camera from ebay 4 weeks ago and gave it my daughter as an xmas present. As soon as it is turned on the zoom error message comes on (the zoom is stuck out) the lens is almost completly open, please help. Im now really cursing for being a cheapskate in the first place and buying a second hand.
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Re: Zoom error on my daughters fujifilm a700
Since you bought the camera second hand, and presumably it is no longer under warranty, it is likely that it is not worth the cost of repair. However, there are some things you CAN try yourself at home. See this link for a list of things to try. Good luck!
Oh, and leave that eBay seller NEGATIVE FEEDBACK for selling you a broken camera! If you already left positive feedback, go back and leave a followup comment saying it was not as advertised (broken) and you will never purchase from the seller again. The comment will be seen by people who read feedback comments (not just look at the rating) before buying.
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to an Expert (only for users in the US for now) and get all the help you need. Goodluck!
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Sorry for the delay, Fixya has changed it's format recently, and us experts are having somewhat of a difficult time getting used to it. Answer #1: zoom errors (a.k.a lens errors) is a fairly common problem. See this link for some DIY fixes that may help. Answer #2: Replacement camera software is usually not provided online by camera makers. Getting a replacement usually involves a search on eBay for a used disk. But recommend foregoing the software, as a much better/safer way of downloading your photos can be accomplished using a very inexpensive USB card reader. See this other link for more info.
The lens Is trying to close properly but the focus mechanism has a problem, most likely jammed, so the lens cannot correctly close or work properly.
It will need to be opened up and reset.
Please email me. My email address is listed in my tips section on my profile.
The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
We had this problem for about 2 weeks, we discovered that having the camera auto retracted after the "ZOOM ERROR" message, giving the camera couples of light slaps (slap the camera's LCD side and aim the camera down), this fixed the camera right away