Question about Kenmore 19001

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R/W soft pc-link 19000 will not load

I recently purchased a new computer (with Vista) I can not get the disc to load. is there a new one I can buy or what would be the solution, thank you very much for your help. I have Ver 1.2 disc.
Bobbiegirl.

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  • amp_paul Apr 13, 2009

    I cannot load the software to my new computer

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I have Ver. 1.1 and also have Vista. I have called Sears, been transferred over and over, called Kenmore again transferred and then sent back to Sears. I have searched online and can't find anything! I really want to use my machine but without the software it makes it so limiting. HELP! Anyone out there know what to do???

Posted on Aug 17, 2010

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Crafty123.

After reading through your problem, I began doing some research. You are correct with your initial assumption. Singer at this time, does not support Vista 64bit Operating System. They will support it on Vista 32bit, but even then you would have to install it in what is called, "Compatability Mode." Unfortunately, it is not uncommon to have many vendors not have their software work on 64bit systems. Many programs/applications were only written to work on 32bit systems. Ocassionally, you will have a system work on 64bit, by almost pure accident. Here's the link for the system requirements on the Singer Quantum Futura. http://www.singerco.com/futural/qfutura.html
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If you would like to attempt to install to Vista x64. Try following the compatability mode for 32bit Vista. http://www.futura-support.com/downloads/patch.htm#/ read the "Click here" to read the detailed installation instructions for installing on a Vista system

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