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HP Pavilion dv9910us Entertainment PC Internet Problems


Internet Service Provider: Comcast
OS: Windows Vista
Router Used: Netgear
Security: WPA
Duration of Problem: 4 months

This problem has been persistent ever since I purchased my HP Pavilion dv9910us Entertainment PC (August 3, 2008).

Summary: I was able to access ALL Internet sites wirelessly at home via Firefox (my preferred Internet browser) for two weeks after I bought it. Then (for whatever reason), I could only access SOME Internet sites wirelessly via Firefox (such as,, I could not access sites like Wikipedia,, Youtube, etc. Once I hooked the laptop directly to the router, I could access all Internet sites again. That eventually stopped working and, in essence, I can't access the Internet as efficiently as I'd like to at home.

Now, when I try to access a Internet site like, it will attempt to load the page forever until you manually stop it. It never says "Cannot Access Site" or "Internet Time Reset" or whatever. It is simply a blank white page with the words "Loading..." on the top. However, if I access a site like, it'll go straight to the page as fast as possible.

Notes: My uncle, my aunt, and my father were all able to access all Internet sites with iPhones and laptops without problem. It is only my laptop that is having problem having access to all Internet sites.

I have no problem whatsoever logging on to my home and other wireless networks. For instance, I can access my school's network easily and have access to all Internet sites (with the exception of those blocked by a filter). My laptop indicates that I am, indeed, accessed to the Internet even at home.

It has nothing to do with Java or Javascript. My uncle and I both enabled and disabled it to test whether it had any effect. It didn't.

It has nothing to do with a specific browser. My uncle and I used both Internet Explorer and Mozilla Firefox. It made no difference; the results were the same.

My brother attempted to re-enter all the numbers (ISP, DNS, etc.). For some reason, Vista makes it difficult for you to manually do such things. I believe he mentioned something about a problem with the DNS. Then again, I'm not sure.

The laptop is recognized as a connected computer when I review the Gateway Summary. My laptop is also listed on the DMZ (Demilitarized Zone) and Wireless Process Filter.

Solution: I hope to God someone can address this problem. I'm in college, and I don't have time to spend 6 hours working with this laptop. I can't send it to a technician either considering I have to have it for class. Please help!!

Posted by on

  • BOO-Jelly Dec 29, 2008

    Also, I use the most recent version of McAfee.

  • BOO-Jelly Dec 29, 2008

    I repaired the problem. It had to do with the WPA security encryption. So, I renamed the wireless network and switched to WEP security encryption. Now I can access all Internet sites again!!



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