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HP Pavilion dv9910us Entertainment PC Internet Problems

Hello.

Internet Service Provider: Comcast
OS: Windows Vista
Router Used: Netgear
Security: WPA
Duration of Problem: 4 months

This problem has been persistent ever since I purchased my HP Pavilion dv9910us Entertainment PC (August 3, 2008).

Summary: I was able to access ALL Internet sites wirelessly at home via Firefox (my preferred Internet browser) for two weeks after I bought it. Then (for whatever reason), I could only access SOME Internet sites wirelessly via Firefox (such as sciencedaily.com, acc.edu, google.com). I could not access sites like Wikipedia, answers.com, Youtube, etc. Once I hooked the laptop directly to the router, I could access all Internet sites again. That eventually stopped working and, in essence, I can't access the Internet as efficiently as I'd like to at home.

Now, when I try to access a Internet site like del.icio.us, it will attempt to load the page forever until you manually stop it. It never says "Cannot Access Site" or "Internet Time Reset" or whatever. It is simply a blank white page with the words "Loading..." on the top. However, if I access a site like sciencedaily.com, it'll go straight to the page as fast as possible.

Notes: My uncle, my aunt, and my father were all able to access all Internet sites with iPhones and laptops without problem. It is only my laptop that is having problem having access to all Internet sites.

I have no problem whatsoever logging on to my home and other wireless networks. For instance, I can access my school's network easily and have access to all Internet sites (with the exception of those blocked by a filter). My laptop indicates that I am, indeed, accessed to the Internet even at home.

It has nothing to do with Java or Javascript. My uncle and I both enabled and disabled it to test whether it had any effect. It didn't.

It has nothing to do with a specific browser. My uncle and I used both Internet Explorer and Mozilla Firefox. It made no difference; the results were the same.

My brother attempted to re-enter all the numbers (ISP, DNS, etc.). For some reason, Vista makes it difficult for you to manually do such things. I believe he mentioned something about a problem with the DNS. Then again, I'm not sure.

The laptop is recognized as a connected computer when I review the Gateway Summary. My laptop is also listed on the DMZ (Demilitarized Zone) and Wireless Process Filter.

Solution: I hope to God someone can address this problem. I'm in college, and I don't have time to spend 6 hours working with this laptop. I can't send it to a technician either considering I have to have it for class. Please help!!

Posted by on

  • BOO-Jelly Dec 29, 2008

    Also, I use the most recent version of McAfee.

  • BOO-Jelly Dec 29, 2008

    I repaired the problem. It had to do with the WPA security encryption. So, I renamed the wireless network and switched to WEP security encryption. Now I can access all Internet sites again!!

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HP Pavilion Dv6910us Entertainment Notebook Pc will not connect to internet


To connectyour computer to a wireless router, you click the Refresh networklist, then Choose your wireless network and then click Connectto your secured Wireless Network, it will asks for a Network Keybefore allowing you to connect into your wireless network. This NetworkKey is either the WEP, or WPA or WPA2 Encryption key that is used toconfigure the Wireless Router. The Passphrase is an alternate way tosetup the Encryption key.
When you are requested for a Network Key, you can just enter the Passphrasethat was used to configure the Encryption key in the wireless router.http://www.fixya.com/support/r5270415-network_password_network_addressFor information on securing your wireless network,configuring the wireless router and configuring the wireless card in thelaptop/computer, please click on this link and follow my instructions :-http://www.fixya.com/support/r3559128-wireless_router_security

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My HP pavillion dv6700 laptops sound doesn't work .... the icon has a re x at the bottom and it says no audio device has been installed; it is only 2yrs. old; can this be resolved or would it be best to...


I believe it can be resolved without purchasing a new laptop.

Windows is a 'funny animal'. Sometimes Windows just looses it. You need to reinstall your audio device Drivers again.

It's Integrated Audio used on the HP Pavilion DV6700T laptop. An audio chip soldered to the motherboard.
Another term used for Integrated Audio is OnBoard Audio.
On the motherBoard.

Chip and Chipset are slang terms for I.C.
Integrated Circuit,

http://en.wikipedia.org/wiki/Integrated_circuit

(If it wasn't Integrated Audio, it would be a separate audio adapter card. {Sound Card} The audio chip is soldered to an adapter card. The adapter card is removable. This would allow replacing the audio adapter card. Not happening for an HP Pavilion dv6700t laptop)

Drivers are small software programs that allow the Operating System to communicate with the device.
(Windows XP and Windows Vista are two examples of an Operating System. O/S)

http://en.wikipedia.org/wiki/Device_driver

There is an HP Pavilion DV6700T Entertainment Notebook PC series, and an HP Pavilion DV6700T SPECIAL EDITION Entertainment Notebook PC series of laptops.

I need to know what Operating System you are using. Do I assume Windows Vista? (Windows Vista Home Premium 32-bit)

Going with Windows Vista, here is the Audio Driver download page for the Pavilion DV6700T notebook, (Laptop),

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3650962

Doesn't matter what version of Vista it is, this audio file is for all versions of Vista.

On the above page left-click on the + sign to the left of -
Driver- Audio (1)

Now go to the right, and left-click on Download, in the rectangular box.

A small box will come up, Opening sp38899.exe
The name of this file is sp38899.exe

Left-click on Save File.

The file will be saved to, where ever your downloads are set to save to. The file needs to be found, then opened in order to work.

When you see the audio file (sp38899.exe) Double-click on it.
The Windows Installation wizard will lead you through installing.

If you are asked to restart your computer, do so.
If not, restart your computer.

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1 Answer

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Hi
Which OS u use i think it windows XP and given you the link .
Paste the below link and download the driver.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3224052

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Assuming that your router is properly set up for WPA then also ensure that your OS is update for WPA changes http://support.microsoft.com/kb/893357

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Are you running the setup disc provided by comcast to get your email setup?

If you are , you do not really need that disc as it provides useless and often outdated junk on the disc. You should be able to surf the internet by plugging in your Ethernet Cord into the laptop with no problem.

On the issue of the Comcast user name and password, this was originally used at the original configuration of the modem when it is wallgardened.

You can always call Comcast and have then activate the modem for you. You'll need the Mac address at the bottom of your modem to activate it over the phone.

Online Activation usually requires your customer account number. But since it looks like you do not have this data, you will need to call them directly.

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be sure to check the big three.

ip address. go into command prompt and type "ipconfig/reset"

then "ipconfig/renew"

then retry.

thats the main one.

then check your windows firewall settings. see if your browser is blocked.

the last one could be the router has to be reset. this one happend to me on a daily bassis with this same laptop. you can unplug and plug it then redo the connections.

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2 Answers

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Try manually add the network. If the problems continue, I would turn the laptop in for repair/replacement (if it under warranty).

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check your computers warranty here 4 FREE

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