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I purchased an SVA 2400w - BD monitor approximately 2 weeks ago, the monitor no longer powers on. I bought the item from tigerdirect.com. Can I send it in to be repaired under warranty or should I talk to the company I purchased it from?

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Hi

Either!

The correct chain is thru the company you bought it from as your first point of contact, but if you get no joy there there is nothing to stop you from taking it directly to the manufacurer. Just bear in mind a few points.

*Just about all warranties are return to base - so you have to take the effort and cost to get it there thus your origional point of sale (POS) is the best place to start and sometimes they will bear the cost of the return.

*You will need your proof of purchase by way of a receipt. Credit card/bank records do not constitute a proof of purchase but will help the company you bought it off provide you with a duplicate. If you payed cash and can not remember the date all bets are off - be nice to the staff that you are talking to because they are under no obligation to provide you with a duplicate (esp cash and no date).

*Some manufacturers will acknowledge batch/serial numbers in lew of proof of purchase becuse these will demonstrate that the unit was manufactured within the warranty period.

*Finaly this is not in reference to your current situation but a verry handy FYI. When you purchase an item or especialy a system you will often find that the supplier (POS) is only offering a 12 month warranty or charge you extra for a 24 month warranty. This is as we aussies say is money for jam. This is because the manufacturers often have significantly longer warranties for components they supply.

Lets look at a system:

Intel CPU - Lifetime warranty
Kingmax RAM - lifetime warranty
Seagate HDD - 5 year warranty
Mitsubishi CDRW, DVDRW, Floppy - 2 year warranty
Most Power Supplies - 2 year warranty

Admitedly most board and adaptors are 12 months but not all.

So you come in with a failed unit, they point at their receipt with the 12 month waranty notice (actualy illegal) sell you a new one (at profit) send the failed unit off for credit or replacement and put it on the floor for sale (more profit).

Final Final Note: No warranty covers any kind of physical damage, power surges, water ingres or a unit being used for a purpose other than for which it was designed and opening or modifying a unit will also void warranty.

Hope this helps.

Posted on Dec 29, 2008

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