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You need to convert this movie to the proper format (and ensure that you have enough free space remaining in your player's memory. I prefer using DVDFAB 5 Platinum with the MOBILE option for converting videos. It does a splendid job with little interaction from the operator.
Too fix this you need new firmware. http://www.rcaaudiovideo.com/ Just do a search there for your make and model download the firmware. then plug your mp3 player into usb device of your computer. Install the new firmware
plug it to usb device of your computer that will charge the battery Keep it pluged in and goto the RCA website and download the firmware. After you download the firmware. Go to the spot that it downloaded to and click the updated firmware. (do not remove the mp3 player from the usb device of your computer) After the new firmware is installed it will work like new.