Question about HP LaserJet 2420dn Printer

1 Answer

Service error aftr power on it shows service error... also no single key gets operated after error message

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 40 Answers
Re: service error - HP LaserJet 2420dn Printer Printers & Copiers

What's the error message?

Posted on May 29, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

How to fix n9 error on xerox 5020 machine

There are two options because there are two different machine.
One WC5020 with platen or adf and another machine with dadf.
N9 error code has nothing to do with the fuser. You must look for the entire error code n9.xx.

Apr 22, 2014 | Xerox Printers & Copiers

1 Answer

Eroor en la canno 5000 004 000

This is the error code for the thermistors not reading the fuser temperature correctly. You can reset the error once and if it comes back the thermistors mostly have to be replaced. Look to see if there is some paper blocking the thermisors getting a good reading. Press the additional Function key and the press the 2 and 8 key at the same time and then the additional function key again. This will get you into the service mode. Press copier, then function, then CLEAR, then ERR, then OK. Turn of the power and power back on. All should be good again. If this error comes back or any other ones with single digits then a tech will have to reair it.

Sep 21, 2011 | Canon CLC 5000 Copier

4 Answers

Error code E000013-0001

getfile.asp?rid=1258 February 2, 2005 getfile.asp?rid=3215 Product : imageRUNNER C5800 / C6800 Title : E013 code and Waste Toner Full message Question :
The copier shows an E013-0001 and "Waste Toner Full" message. The Waste Toner Bottle has been emptied and SW1 is operating properly but the code and the message are still appearing on the display.

Answer :
The counter for the Waste Toner Bottle needs to be reset back to zero in Service Mode.
Enter Service Mode level 1 by pressing * 2 8 *, select Copier > Counters > MISC, then highlight WST-TNR, press Clear - the counter will zero out.
Power off the copier, turn the copier back on, the Waste Toner Full message on the display should clear out.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

Dec 22, 2010 | Canon imageRUNNER C6800 Copier

1 Answer

Eject Error message

I would suspect that the paper path has been changed via the control panel. If you are using continuous paper fed in from the tractor this should be Tractor 1 (unless you have optional tractors).
If the printer shows something like SINGLE on the display, it is for sure that the paper path has been changed.

Disconect the pritner from the computer system, and power the pritner off and ofter 10-15 seconds power the printerback on again.

  • Take the printer off-line by pressing the Online key
  • Press the Setup key
  • Press the key under "Paperway" in the display
  • Select Tractor 1 (or Tractor 2 if fitted/required)
  • Press the key under "Set"

  • If the menu shows as locked power the pritner on holding down SETUP to unlock the menu.

    Nov 18, 2009 | TallyGenicom T2265 Matrix Printer

    1 Answer

    Unable to enter program mode for Sharp AR-C260M Copier / Printer

    Solved the problem by switch on press #P Then * then C then *  then 14  This will then ask if to execute the action to clear the service code H5-01.
    Will need to ensure that the fuser unit is not causing a blockage on the feed out path as this code is caused by 5 errors / misfeeds in the Fuser unit. 

    Nov 13, 2009 | Sharp AR-C260M All-In-One Printer

    9 Answers


    Okay, to be of real help you have to reset the error in service mode as the officetech1 said. To do this you need to press the head key (the head with the star inside) then 2+8 together and then the head key again. This will get you into service mode. Then select 'COPIER' then 'FUNCTION' then 'CLEAR' then select 'ERROR' or 'ERR' press 'OK' then switch the machine off and on again. This may get it working for a while or a long time. But if not, you will need a fixing film unit to remedy the problem.

    Mar 10, 2009 | Canon imageRUNNER 4570 Copier

    1 Answer

    My photocopy machine, any for service...U2-40

    hi elisabeth,

    unfortunately i don't have the manual for this machine but on others it's a communication problem with the chip on the toner cartridge.
    if you use aftermarket/refilled toner you might have gotten a bad one.
    did this error show up right after you changed toner?

    Jan 26, 2009 | Printers & Copiers

    1 Answer

    Ricoh Aficio 2027, Service Code 320

    dear sir; the error code 320 on ricoh af 2027 it's means laser polygon motor problem, the laser unit right under the toner unit, litlle bit left. some error code can be reset why don't give them a try
    1, power on the machine
    2, press "clear mode"( has the c in a diamond), "107"then press and hold down "clear/stop" key
    3,turn power off 10 second later back on.
    I f reset doesn't work, you need to replace laser motor. thank you

    Dec 17, 2008 | Ricoh Aficio 1035 Copier

    1 Answer

    Kyocera KM 3050 - error C3300

    Error C3300 is a CCD Automatic Gain Control issue.

    It could be poor contact in the connector terminals from the SHD PWB to the CCD PWB.

    It is more likely a defective exposure lamp or inverter board that powers the lamp.

    Try lifting up the Document feeder so you can see the optics frame through the platen glass and turning off and then on, the main power switch to see if the green exposure lamp illuminates.

    A better, but more complicated way to check the lamp is to enter the service mode and run the exposure lamp test simulation. I will outline this procedure below. BE SURE NOT TO MESS WITH OTHER THINGS IN SERVICE MODE OR YOU COULD RENDER YOUR UNIT COMPLETELY UNUSABLE.

    To Enter Service Mode:
    Hit the "Status" button

    Hit the following sequence on the numerical keypad:
    1 0 8 7 1 0 8 7

    You should be in service mode.

    Use U601 by typing 6 0 1 and then "Start"

    U601: Turning the exposure lamps on
    Description: Turns the exposure lamp on.
    Purpose: To check the exposure lamp.
    CCD: Main Exposure Lamp
    CID: Document Processor Exposure Lamp (inside the feeder)
    1. Press the start key.
    2. Select the item.
    3. Press the start key. The selected lamp lights.
    4. To turn the exposure lamp off, press the stop key.
    Press the stop key. The screen for selecting a maintenance item No. is displayed.

    After checking the lamp(s) operation hit "reset" a few times to back out where you can type 0 0 1 "Start" to Exit Service Mode.

    Jun 03, 2008 | Printers & Copiers

    3 Answers

    Cant get rid of blinking error message, nothing works

    The correct buttons to push in order to get into the service mode on a 162D are [#] key, [*] key, [C] key and [*] key. Then you key in 14 - 00 and press the Start key. If that fails to bring your machine back on, you'll have to replace the fusing assembly.

    Apr 12, 2007 | Toshiba e-Studio162D Copier

    Not finding what you are looking for?
    HP LaserJet 2420dn Printer Logo

    Related Topics:

    112 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Printers & Copiers Experts


    Level 3 Expert

    93861 Answers


    Level 3 Expert

    7983 Answers

    Brian Sullivan
    Brian Sullivan

    Level 3 Expert

    27725 Answers

    Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides