Scanner worked great with XP but hard drive failed. New system has MS Vista OS now scanner icon appears when downloaded driver but icon has red line/circle and scanner has power/green light but will not function.
*be sure all your "Windows Updates" are up to date.
Once installed I had to go to the default directory C:\VistaScan to find the .exe file. The software booted right up! But, it said the device was not on. I simply pulled the USB out and put it back in and it worked perfectly.
I imagine you might have to start up vista scan and pull the USB cord in and out every time you reboot your machine, which is kinda a cheap work around. However, it is a way to "give it to the man"!! and I like that idea ;)
i have hook my scanner up but its not working it said that my drive was success install,but i still...
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i have hook my scanner up but its not working it said that my drive was success install,but i still not get my scaane to work
when I start scanning an image, my scanner appears to work fine but then when I open the image with...
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when I start scanning an image, my scanner appears to work fine but then when I open the image with any software / applications, programs, I only get a blank page. The image information is there as if it scanned fine, but there is no image. The scanner default is true color RGB; 300DPI; no descreen; no filter.
I did get a new LCM-20v5 flat screen monitor and that seems to be when the scanner stopped scanning properly. One only I noticed that I didn't notice when it was working fine, is that inside the screen there's a red outlined box. I have uninstalled software; reinstalled from the disc; downloaded the sp15842 upgrade from the Compaq website; called tech help (no human to speak to). Operating system is Windows XP
When using the Vistascan software, the photo looks fine in the Preview screen but when I scan, the...
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When using the Vistascan software, the photo looks fine in the Preview screen but when I scan, the photo has discolored/dark/streaks across it. I do not have a manual for the scanner. Need to know if it needs to be cleaned and if so, how? Or is further maintenance needed. The scanner is about 6 years old.