Question about Creative Labs Zen Touch MP3 Player
I've had the phillips mp3 player for little under a year and this is the first time i've encountered this problem. On turning the mp3 player on (either manually or via usb connection to my computer, i'm greeted with the message: DISK ERROR!, PLEASE DO FORMAT. then the player switches itself off. It is also not recognised by my computer anymore
Unfortunately it sounds like the hard drive or flash drive in it has gone bad. You didn't specify if it was a hard drive or flash memory based player so I am assumong it is hard disk. A bad drive would cause that problem and unfortunately if the drive is bad the computer can't detect the drive in it and it is unaccessable. If it is still under warranty, send it in for repair or replacement before the warranty expires. If it is out of warranty, Phillips may have a reasonable repair charge, but in most cases I have seen, if the unit is out of warranty, manufacturers repair costs make it not really worth fixing and for a little more than the repair charge you can get a new player.
If you have a friend or relative that is a computer or electronics whiz they could probably replace the hard drive, if it is a hard drive based player, for a reasonable cost. A 1.8 or 2.5 notebook drive is usually less than 100 USD for an 80 GB.
Posted on Jan 01, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 10, 2013 | SanDisk Sansa e250 MP3 Player
Mar 15, 2011 | Philips GOGEAR SA6045 MP3 Player
Jul 12, 2010 | Philips GoGear Flash MP3 Player
Jun 23, 2009 | Philips GoGear HDD075/17 MP3 Player
Apr 08, 2009 | Audio Players & Recorders
Jun 27, 2008 | Philips GoGear SA178 MP3 Player
Jun 16, 2008 | Audio Players & Recorders
Dec 26, 2007 | Philips HDD1630 MP3 Player
Sep 14, 2007 | Philips HDD070 MP3 Player
51 people viewed this question
Usually answered in minutes!