Question about Sony Grand WEGA KF42WE610 42" Rear Projection HDTV-Ready Television

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Sony KDF-42WE655 (LCD 42 inch)

Bottom aprox 1/6 th of screen has increasing permanent blue color (that is now spreading from the bottom edge up the mid-left side of the screen). Is this some sort of burn-in of a fairly constant image on frequented viewed channels such as the rolling breaking news along the bottom of CNN or a stock market ticker at the bottom of the screen? When we purchased our HD TV we didn't think LCD had this burn-in problem like the Plasma TV did. Is there any fairly inexpensive solution to this color problem? This HD was pretty expensive, but a repair tech is quoting $900 for some sort of "mirror" repair...Thanks for any advice or information offered.

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  • Axle80
    Axle80 Mar 10, 2009

    As of March of 2009 is sony still doing this repair? There isn't any warranty info past a door warping thing. If anyone has further info please post it.

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1 Answer

I have the exact same problem with my 42" LCD HDTV. When I called Sony "customer support" they told me NOTHING. However, I began researching this issue and found out that Sony knows all about this problem. It's a part called the "Optical Block" and THEY are supposed to reimburse you for the repair! The claim form is on the Sony Website. Here's the link: http://esupport.sony.com/US/perl/model-home.pl?mdl=KF42WE610&LOC=3 Look inside the yellow box on the right and click on: Additional service coverage information for your TV (scribble / line pattern on screen) Hope this helps you!!

Posted on Aug 16, 2007

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I have a sony wega kdf 42we655 there is a blue color in corner


this is a failure in your light engine
this can cost $500 and up
call sony customer service
1-239-768-7547
tell them that you heard it needs a new light engine and is very expensive, they may decide to do something to help. they will want model #, serial #, and date of purchase. if you don't know date of purchase, make a good guess.

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replace the cold cathode(s) that lights your display it is like a small florescent lamp

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take away if there was any speaker near the tv Unit. you need to demagnetize the screen using a magnet or demagnetizer.

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Blue color flowing from side and bottom into picture


Sony tech support (no charge) said it was definitely not the lamp.
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Sony will repair it with very little money or even free up to Dec 31, 2008

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Good luck.

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