Question about LG KU990 Viewty

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My LG Cookie resets every time i switch it off.

Every time i turn my phone off overnight, it resets all my settings when i turn it back on. I lose all text messages and everythings goes back to default including ring tones etc.

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  • keeleyt Dec 29, 2008

    my phone LG Cookie resets itself everytime i turn it off. Can i do anthing or do i need to return to shop

  • keeleyt Dec 29, 2008

    how do iupdate firmware

  • keeleyt Dec 29, 2008

    Thank you it will be taken back to the shop tommorrow

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A known issue with the cookie. The cause of this is believed to be a firmware issue that master resets the phone everytime you turn it off. I would try to update the phone with the latest firmware and see if this resolves the issue. Please post back if you have trouble finding instructions on updating the firmware. However if the firmware update does not work then this is probably an issue with the CMOS chip on the phone and it is not user servicable. Contact LG for repair/replacement as ginko and others have suggested.

Posted on Dec 29, 2008

  • eagle338
    eagle338 Dec 29, 2008

    You will have download the LG PC suite to sync your phone with you PC. After that select connection type. I would recommend USB as Bluetooth will screw up the phone if it disconnects during the upgrade. After that you will have to just click on the update software option usually found in the tools menu. The in-built help file contains detailed instructions on upgrading the firmware. Be sure to follow them carefully. LG is a bit too stingy as far as the updates are concerned so if this is the case with your phone as well run to your nearest LG store for a replacement.

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This is a defective phone model if you call LG they will replace it for you.  You can reach them at  LG Customer Care Center: 1-800-793-8896 Send an e-mail: customerservice@lge.com

Posted on Dec 29, 2008

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You might have got a bad sim card

Posted on Dec 29, 2008

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Sir,

Take the battery out of the phone and lay the flat side down to a flat surface and try to spin the battery. If the battery starts to spin(without alot of effort) it shows the battery is starting to swell and is bad.
Also make sure you have the latest version of the firmware.

It is the defective model of phone, i searched the review in the internet, most of the peoples have same problem so try to better replace the phone, if u have warranty....

thanks
good luck

Posted on Dec 29, 2008

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It seems that ur memory card have some problem..try to change it..

Posted on Dec 29, 2008

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This is a software problem on your phone, what you can do here is to try doing a software update on this unit and that should fix the problem if not a repair or replacement is better if this is still under warranty,,,,

Posted on Dec 29, 2008

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  • LG Master
  • 19,396 Answers

That means that the internal battery myst be replaced, also ensure the connection to power is fine.

Posted on Dec 29, 2008

  • Ginko
    Ginko Dec 29, 2008

    Hi, I can see the problem was concerning an LG Cookie (I-Phone Nano), and not t.he phone selected in title.

    In this case the problem is slightly different.

    If when you turn the LG Cookie, there is no battery charge, then the internal battery must be replaced.

    If there is charge, but the phone resets, that can be a short or a fault on the on switch, or a again, a short on the internal battery wiring, that resets the phone to factory each time you start.

    Also a defective memory card can cause the phone to lose all data , try a different memory card.

    The phone must be new, if all the bove do not fix the problem, call the phone number listed on the manual to get the phone replaced.


  • Ginko
    Ginko Dec 29, 2008

    Hi there, this appear to be a factory defect on LG cookie.

    Try replacing mem card, and performing a reset from setting menu, this won't probably work, as phone is defective.

    LG will replace the phone.


    See here for more user with the same problem, defective phones had been replaced.


    LG Cookie phone master resets when turning off & on? - Yahoo! Answers -


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  • LG Master
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Are u saying the power is completely off to the phone? if so you are erasing the data because the keep alive memory is most likely volatile, which means it must remain in standby mode to retain owner settings.

Posted on Dec 29, 2008

  • yadayada
    yadayada Dec 29, 2008

    unless the system has a USB port u can't update the firmware, and firmware would not cause this problem, u did not answer my question about the power to the phone so the answer must be that it does have a non volatile memory, in that case the unit must have a defect in a non-volitile memory chip, this is most likely the issue and replacing the phone is the best option.

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