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I'm sorry to say, this means that the main bearings on the drum have failed. This is NOT a job for the uninitiated DIY enthusiast as it will mean stripping the machins and removing the drum from the chassis, splitting it, removing pressed in bearings and then sourcing and re-fitting new bearings.
To be frank, the cost of a bearing set (if they are replaceable , and most are) will be about £20 (($30) or so. But its a long and horrible job if you haven't done it before. I know professionals who claim they can do a bearing change in under an hour, I've done a few and it takes me about 2 hours by the time I've ripped the machine apart and reassembled it after the bearing swap. A local repairer will probably attend and swap out your defective drum for a refurbished one and then take yours away so he can refurbish it and put it back in his stock. Sadly, this will take the price up to the point where you need to question if the expense is worth it or do you get a new machine instead.
Hi there.....unless your exerienced in this area...id advise you to seek expert help...the drive wheel securing bolt is of the torx type and requires a secial torx key to remove it....you will find that the outter drum has a series of torx headed screws around it which have to be removed and then the drum split...only after this has been completed and the inner drum removed will you have access to.the bearings.......
Sounds like the main drum bearings have gone, if you hold the the drum and can feel up and movement or it sounds noisy or rough when you turn it by hand then it is definately bearings gone.
Unless you know what you are doing ,I would not recommend a D.I.Y. repair.
possible you have some red clothing in the gap between the tub and drum - there is nothing in the machine to cause red stains to check, remove rear half of cabinet, remove heater (held by 1 10mm nut which just loosen and prize out heater) you can then see into the gap between tub and drum. shine in a torch and rotate drum by hand to see if you can spot anything. disconnect from mains first