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Brand new fizzbook laptop - when turned on says 'missing operating system'

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  • lmitchison Dec 29, 2008

    what leads do I need to connect the fizzbook to my pc so i can install the windows disc provided?

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The Fizz Book use the Windows XP operating system, so essentially it should start-up the same as any other Windows Laptop. Either there is truly no operating system installed (these things happen with any mass production at times), which I doubt, or the BIOS can't find Windows to load it. I would first go into the BIOS set up and make sure that it's set to boot from 'hard disk drive'. When you first power on the laptop, watch the bottom of the screen to see if you get a menu then press the appropriate 'F' (function) key, F2 on my Toshiba laptop, then hold it down until a set up screen appears. If you don't get this first menu, the screen that says 'no operating system' may have a set up option.
When you get to the BIOS menu choose 'Boot', then make sure that it is set to boot from 'hard disk' .
Personally though, I would go to the store where you bought it and demand an exchange before doing anything. There is just no excuse for this to have slipped through quality control and making it's way to a consumer. If you have other questions, please contact me. Good luck!

Posted on Dec 29, 2008

  • Dave Markley
    Dave Markley Dec 30, 2008

    I don't believe that there is a way to load an operating system via a wired connection. You need to load your Windows XP from a 'bootable' image (.iso) disk, such as an actual Windows XP CD.

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This error message may appear for one or more of the following reasons:

  • The notebook BIOS does not detect the hard drive.
  • The hard drive is physically damaged.
  • The Windows Master Boot Record (MBR) located on the hard drive is corrupted.
  • The partition or section of the hard drive containing the Windows MBR is no longer active.
Use one of the following steps to resolve the error: Step 1: Test the Hard Drive Use the steps below to test the hard drive in a Notebook PC using the Hard Drive Self Test.
  1. Plug the AC Adapter into the Notebook PC.
  2. Press and hold the Power button for 5 Seconds to turn off the PC.
  3. Press and hold the F10 key while you press the Power button to turn on the PC. Release the F10 key after text is displayed on the screen of the PC.
  4. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.
  5. Select Hard Drive Self Test
  6. Press the Enter key to start the test.
The Hard Drive Self Test will provide an Estimated test time . A Quick test, a Comprehensive test, and a SMART test will execute when the Enter key is pressed. If any test fails , contact service cente and support for instructions on how to order a replacement hard drive. If all the tests pass , press the power button to restart the PC. If the error still occurs proceed to Step 2. Step 2: Repair the Master Boot Record The Master Boot Record (MBR) is a section of the hard drive that is used by the PC to start the Windows operating system. If the MBR is corrupt, the PC will not start. The Windows Operating System Disc (OSD) provided with your HP notebook PC can be used to repair the Master Boot Record (MBR). Follow the steps below carefully to repair the MBR.
  1. Insert the Windows Operating System Disc into the optical (CD or DVD) drive.
  2. Press and hold the Power button for 5 Seconds to turn off the PC. Then press the Power button again to turn on the PC.
  3. Press the Enter key when prompted to Boot from CD .
  4. From the Windows Setup Menu, press the R key to start the Recovery Console.
  5. At the C:\> prompt type FIXMBR then press the Enter key to continue.
  6. Press the y key then press Enter when asked if you want to write a new MBR.
  7. Once the MBR is successfully written, restart the notebook PC by pressing the Power button.
NOTE: For more advanced information about using the Windows Recovery Console see Microsoft: Learn more about the Windows Recovery Console (in English). Step 3: Reinstall the Windows Operating System U may directly visit microsoft website or use the disk. Thanks.

Posted on Dec 29, 2008

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It telling us exactly that the system cannot detect any operating system on your hard drive, so what you can do here is to run a XP installation cd or any operating system installation cd to install a operating system on it..

Posted on Dec 29, 2008

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