Question about D-Link DI 713p (DI-713P) Wireless Router

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Cannot connect to the internet thru D-LINK DI-713P Router

I can connect to the internet with my cable modem just fine. I hook up the router & it will not connect. The network diagnostic said to contact isp or router manufacturer. When I connect the router I am disconcerting the modem and leaving it sit for a moment before turning everything on.

Is there a start up disk or something that is missing that I should have when installing this router ?

I have Windows xp, cable modem & a D-LINK DI-713P router.
Thank you for any assistance you can offer me !

Tom Wasielewski

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  • 31 Answers

Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

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Belkin F5D7234-4 V5 MODEM LIGHT AND INTERNET LIGHT ARE BLANK. WHEN I RUN A CABLE FROM MY MODEM TOMY COMPUTER, INTERNET WORKS, BUT WHEN I CONNECT THE CABLE FROM THE MOEM TO THE BELKIN WIRELESS ROUTER, NO...


Is this a new router - or should I say did you only have the one computer hooked to the modem until now? Some ISPs use the MAC address of the installed PC to assign the network IP address. Since the Router will have a different MAC address, the modem will not recognize it. ISPs use this as security, but it makes networking impossible. However, most routers have a feature called MAC spoofing, which allows the Router to fake the modem into believing it is the computer originally attached to the modem. On newer routers this is a feature that can be automatically done during the setup wizard. You need to have the original PC hooked to one of the router ports (not WAN or INTERNET) and when the router asks you if you want to use the MAC spoof, say yes.

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I think i hve the router hooked up wrong how do i fix it


Connecting Multiple Computers
thru a router to internet






Tips on choosing the right network can be found at http://www.microsoft.com/windowsxp/using/networking/setup/install.mspx





Since you said there are other computer in the house I assume they will all
go thru the router. I also assume you are using ethernet to connect the new
computer so it will be a "wired" connection. A rounter can also have wireless
connections if the other computers have wireless internet on the other
computers.



To connect more than one computer to the Internet, you need a router.
A router allows you to connect several computers to each other and to the
Internet. The router sits between your computers and the modem provided by your
ISP. You connect the router to the modem, and then connect all your computers to
the router.



68573-router-diagram.gif



To connect a router and multiple computers to the
Internet


Contact an Internet service provider (ISP) and have them configure
an Internet connection to your home. If possible, have the ISP place the modem
in the room with your primary computer.



Connect your router to your modem in one of the two following
ways:

If you currently have a computer connected directly to your
modem:
Unplug the network cable from the back of your computer, and
plug it into the port labeled Internet, WAN,
or WLAN on the back of your router.



If you don't currently have your computer connected to the
Internet:
Plug one end of a network cable (included with your router)
into your modem, and the other end of the network cable into the
Internet, WAN, or WLAN port
on your router.

68573-connect-modem-to-router-small.jpg



Plug in your router. After a minute or two, the Internet, WAN, or WLAN light
on your router should light up, indicating that it has successfully connected to
your modem.

68573-internet-port-small.jpg


Determine whether your computer has a network adapter, and add one if
necessary. Instructions to determine if you have a network adaptor or to install
a Network adaptor can be found at http://www.microsoft.com/windowsxp/using/networking/setup/netadapter.mspx



Shut down your computer by clicking Start and then clicking
Turn Off Computer. Then click Turn Off.



Connect the network cable to your computer's network adapter.



68573-connect-computer-small.jpg


Connect the other end of the network cable to your network equipment.



68573-connect-to-router-small.jpg


Start your computer and log on to Windows. Windows automatically detects that
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Repeat steps 6, 7, and 8 for each one of your computers. If you have a
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Using WRTS4GS2 Cisco Router and could not access the internet. Remobed router and had instant access to the internet.


Contact your ISP. Some ISPs limit the number of computers that can simultaneously connect to your cable-modem. If you change computers, you have to tell your ISP.

Or, power-off your cable-modem, to "reset" it.
Connect the Cisco Router to the cable-modem.
Power-on your cable-modem.
Power-on your router.
Connect your computer to your router, and see if you get Internet access.

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1 Answer

My linksys w/2phone ports cannot hook up with the ethernet


Most Cable Internet Service Providers (ISPs) use Media Access Control (MAC) Address authentication to establish Internet connection for end-users. MAC address is a unique identifier assigned to the network adapter/s of the computer.
To set up your Linksys router to work with a Cable ISP, you have to enable the MAC Clone feature of the router. MAC Cloning is a procedure which enables a router to copy the MAC address of the computer registered with the ISP.
To set up a Linksys router with Cable connection, you need to perform four steps using the computer that's been registered with the ISP:
i. Verifying Internet Connection
ii. Connecting the Devices Together
iii. Checking the Router's LEDs
iv. Setting Up a Linksys Router for Cable Internet Connection

Verifying Internet Connection
Connect the computer to the Broadband modem using an Ethernet cable without the router installed. If you cannot get online, contact your ISP. If it's online, use the computer to set up the router.
NOTE: Some cable modems use the USB port. If the physical connection is via USB port, you may not be able to go online via Ethernet connection. Contact your ISP to have the Ethernet port of the modem configured.

kb17251-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
Connecting the Devices Together
After confirming the Internet connection through the modem, connect the modem to the Internet port of the router; connect the computer to any of the four Ethernet ports at the back of the router. For instructions, click here.
Checking the Router's LEDs
After connecting the devices together, check the lights on the front panel of the router. Ensure that the Internet light, as well as numbered light corresponding to the Ethernet port where the computer is connected, is lit. For further instructions, click here.
Setting Up a Linksys Router for Cable Internet Connection

Step 1:
Access the router's web-based setup page. For instructions, click here.

NOTE: If you are using a Mac computer to access the router's web-based setup page, click here.

Step 2:
On the Setup tab, click the MAC Address Clone sub-tab.

kb17251-002_en.png

Step 3:
Select Enabled then click Clone My PC's MAC.

kb17251-003_en.png

Step 4:
Click Save Settings.

Step 5:
Click the Status tab.

kb17251-004_en.png

Step 6:
Check the Internet IP Address. If the Internet IP Address has numbers, this means the router has been properly configured. You should now be able to access the Internet. If you're still unable to access the Internet, powercycle the modem, the router and then restart the computer.

kb17251-005_en.png

NOTE: If the IP address is still 0.0.0.0, click IP Address Release then, click IP Address Renew. If this does not change the IP Address, powercycle the modem, the router and then restart the computer.

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I hooked up everything right modem to router, router to computer. but i still cant get internet to my computer. if i hook my modem directly to the compiter it works fine but not through the router


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Turn the cable-modem off.
Turn the router off.
Connect the cable-modem to the router, via an Ethernet cable to the 'WAN' port on the router.
Turn the cable-modem on.
Turn the router on.
Connect, via an Ethernet cable, from one of the 'LAN' ports on the router to your computer.
Restart your computer.
You should be OK.
If not, telephone your ISP, and get them to trouble-shoot from "their" end towards your end.

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Hello there,

Your internet connection should be setup properly in order for the router to give connectivity to both your computer.

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1 Answer

Setup


Hooking up a router is often more that just hooking up cables. Some internet service providers ISP's (phone/cable/internet companies) have requirements to be configured into the router to allow for communication with their networks. Unless you are sure you understand the ISP's requirements perhaps you could provide a link to the ISP's support website or his name. Confirming the manufacturer and model of the router would be good too just in case the one in the heading of this message in incorrect. If you provide the required information in a comment to this message I will attempt to provide steps to hook up your router.

Generally starting with either a cable or a phone wire out of a phone jack a connection is made to a modem (often supplied by the ISP) the modem is generally connected with an ethernet cable to the wan side of a router and the router is connected from one of 4 lan ports with an ethernet cable to a computer's network adapter. There are variations on this cabling that substitute USB cables or Wireless communications.

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