Question about D-Link DI 713p (DI-713P) Wireless Router

1 Answer

Cannot connect to the internet thru D-LINK DI-713P Router

I can connect to the internet with my cable modem just fine. I hook up the router & it will not connect. The network diagnostic said to contact isp or router manufacturer. When I connect the router I am disconcerting the modem and leaving it sit for a moment before turning everything on.

Is there a start up disk or something that is missing that I should have when installing this router ?

I have Windows xp, cable modem & a D-LINK DI-713P router.
Thank you for any assistance you can offer me !

Tom Wasielewski

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 31 Answers

Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

No ip address


Many people need to connect additional computers or game consoles. To do this, most use a home network router, which shares a single IP address across multiple computers. No special configuration of your Shaw service or modem is required.

For information on how to configure a home network, consult the manufacturer's documentation included with the hub or router you have purchased.

  • Access the router configuration page.
  • Set the router to use Cable as Internet connection type.

Apr 07, 2010 | D-Link DI 514 Wireless Router (DI-514)

1 Answer

How do I hook up to the wireless router?


try checking the channel number of communication

check to see if the router has been enable on the broadcasting mode

do check if the router has been configured for WEP or WPA

check to see if the access is based on MAC address on the router

finally place the connection from the modem to the router in the ports numbered 1,2,3,4 instead of the INTERNET/WAN port and try connecting

Jul 26, 2009 | D-Link DI 713p (DI-713P) Wireless Router

1 Answer

Please explain how to connect LinkSys D-Link wireless broadband router Model No. DI-713P with Comcast broadband modem and Dell OptiPlex 360 Desktop? I am using Windows XP-Pro. Thanks, dana


What is Comcast Modem's Model?

if your modem is not a Modem Router:
here is the link where you can download the manual...Mid left of the web page.

http://support.dlink.com/products/view.asp?productid=DI-713P

if you have Modem Router?

Bridge your Dlink router by changing the IP Address of Dlink Router and connect it wired to the LAN port.

send me your email add so that I can send the instruction How to install.

Mar 20, 2009 | D-Link DI 713p (DI-713P) Wireless Router

1 Answer

Hoe do i hook my Dlink up to a cable moden


The way mine is hook up:
1. Internet coax cable to cable modem
2. Ethernet cable from cable modem to router
3. Ethernet cable from router to my computer

Jan 19, 2009 | D-Link DI 514 Wireless Router (DI-514)

1 Answer

Connecting my sony vaio laptop through my linksys router with dsl


Try this:

Connect the modem to the router, and the router to the computer.

Pull the power cord out of the Modem.

Pull the power cord out of the Router.

Wait 10 seconds.

Plug in the modem, and wait untill all the lights go steady (ususally a minute or two)

Plug in the router.

Check your connection. Ask for more help if this doesn't work.

Jan 09, 2009 | D-Link DI 514 Wireless Router (DI-514)

1 Answer

D-link DI-624 wireless router connectivity problems (DNS suffix)


Might I suggest that you reset the router to its default configuration by pressing and holding the reset button until it reboots. This way you will be dealing with the default configuration. Then try to use it. Remember the default login ID is admin and the password is Password or admin. Lets hope this helps

Sep 04, 2007 | D-Link DI-624 Air Plus XtremeG Wireless...

Not finding what you are looking for?
D-Link DI 713p (DI-713P) Wireless Router Logo

Related Topics:

211 people viewed this question

Ask a Question

Usually answered in minutes!

Top D-Link Routers Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18297 Answers

Mike

Level 3 Expert

4331 Answers

Christopher Thrash

Level 3 Expert

425 Answers

Are you a D-Link Router Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...