The TomTom will no t turn on, even though the green light is on. I have tried different connections, different power sources and connecting it to the computer but the screen stays blank. It has worked fine until now.
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One possible cause is that your battery is low or the battery can no longer hold a (good) charge. In this case, the TomTom is shutting down because there's not enough battery to keep it running, even though it is plugged into a power source.
To determine if the battery is the cause, try to charge the TomTom battery .... using a (USB) connection to your computer, or a direct power source (i.e. while the TomTom is not being used). Let it charge for a few hours until the batter charge indicator shows that it is fully charged (or just leave it charging overnight).
Then, unplug the TomTom from the "charger" and power it up. If the TomTom (battery) doesn't hold a (good) charge, the device will shut down within a few minutes, e.g. 10 mins or much less.
When you (then) plug the device into a power source, and it doesn't stay on (i.e. it keeps shutting down after 10 seconds), you can safely conclude that the battery is the cause of your problem.
It appears that the battery will not hold a (good) charge anymore. If it is still under warranty, contact TomTom to address that problem. They may replace the unit for you. It is not unusual for (rechargeable) batteries to loose it's capability to hold a good charge if it is plugged in (to a power source) all the time, even while it is not in use.
If you have a tom tom from the GO models
they hace a reset button you can press with a pin were the mount fits.
When you plug in the charger the green light should come on to say it is chargeing.
Try the car adapter to charge the tom tom
- if someone has used the wrong charger, and connected it to a 12V supply, the mainboard may be damaged. In that case, you need a replacement.
- the battery may be discharged. Even if the green light is on, it doesn't necessarily charge up. Try pushing it hard onto the mount for a few minutes, then see if it will turn on.
Go to TOM TOM´s homepage http://www.tomtom.com/services/ Connect the GPS unit to the PC using the USB2 connection. You will be given the possibility to restore the unit´s files. This takes a while, but it solved the problem for me.
The green light does not necessarily mean there is power to the unit or charging the battery. If the unit is more than 3-5 years old, you may have success with replacing the battery. If you have a power source with sufficient current output capabilities then you could try that with the battery removed.
1. Connect the TomTom to the USB for power (green light should be on).
2. Hit the reset button on the bottom of the device - you should feel it depress slightly.
3. Press firmly and hold the power button and count to 10.
5. Try this a couple of times if it doesn't work the first time.
Even if your battery is ****, the power connection has a pass-through, so you can still use the device as long as its connected to the charger.