Question about RIM BlackBerry Pearl 8100

1 Answer

1) I need to filter spam email received in blackberry.

2) I need to retrieve deleted email in blackberry

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  • Nataly Roberts
    Nataly Roberts May 11, 2010

    Are you using BES or BIS? If you are using BIS, what email service are you using (ie. Microsoft Outlook, gmail, hotmail...)?

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  • 367 Answers

Contact your admin if its a work blackberry. If it is personal email account log in to email account using either outlook or online system. Then try to recover from there.

Posted on Jan 02, 2009

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1 Answer

I cannot recieve emails on my Blackberry


Hi, we have to know from which email account you are not able to recieve emails, and what type of email account is that like pop3, Imap etc. However i have given information related to few account types i hope this will help you to resolve the issue.
1) If you are a BlackBerry Internet Service subscriber and you are unable to receive email messages from an integrated Yahoo BizMail account, if it is a email account integrated using pop.bizmail.yahoo.com, To resolve this issue, do the following:
a) Remove the integrated Yahoo BizMail account from the BlackBerry Internet Service.
b) Reintegrate the Yahoo! email account.
2) If you are unable to receive email messages on the BlackBerry smartphone from a Google Gmail webmail service account that is associated with a BlackBerry Internet Service account.The This issue may be caused by one of the following:
a) The Google Gmail account is currently not validated.
b) The global filter is set to prevent email messages from being forwarded to the BlackBerry smartphone.
c) The Messages database may be corrupt for the integrated email account.
d) The BlackBerry smartphone user has an email application, such as Microsoft Outlook, making a Post Office Protocol (POP) connection to the Google Gmail account.
e) The number of email messages that can be stored on the Google Gmail POP messaging server has been exceeded.
I hope this information will be helpful to you

Nov 23, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

I have hiot a button or something and i am not recieving text messages and also i have 5 emails i cant find. helppppp I am so new to this phone and everything was working fine until i tried to erase some...


To receive messages please follow the steps:-
1) Go to Options.
2) Select Security Options.
3) Select Fire wall.
You will find Block Incoming Messages, Kindly un check all the boxes and save that and you will be able to receive all the messages.
As you said that you are not able to find emails. this happens because the email service book might got corrupted, So kindly delete the email service book of your Handheld and contact your service provider to send a new email service book for your Handheld then you will be able to view all the emails in your a/c.
To delete the email service book follow the steps:-
1) Go to Options.
2) Select advance Options.
3) Select Service book.
Under service book you will get ( CIMIME) and (CICAL) delete this two service book.
I hope I was able to help you.
thank you for using Fixya.

Nov 21, 2009 | RIM BlackBerry Pearl 8100

3 Answers

Unable to delete messages


Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:
  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry® Desktop Manager and click Backup and Restore.
  3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
  4. Click Save. The backup process completes.
Clear the BlackBerry smartphone Messages database by completing the following steps:
  1. In the Backup and Restore window, click Advanced.
  2. In the Device Databases list, select the Messages database, then click Clear.
  3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
  4. Click Refresh to update the BlackBerry smartphone Messages database.
  5. From the File menu, click Open.
  6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
  7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
  8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
  9. Click Back.
  10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.
Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:
  1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
  2. From the Options menu, click Security Options.
  3. Click General Settings.
  4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
  5. Restore the data to the BlackBerry smartphone.
  6. Delete the messages again.
Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:
  1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
  2. Complete a security wipe on the BlackBerry smartphone.
  3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
  4. Complete the enterprise activation process.
  5. Clear the Messages database using BlackBerry Desktop Manager.
Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

Oct 29, 2009 | RIM BlackBerry Pearl Smartphone

4 Answers

I have a Blackberry Curve 8330 and cannot see my outlook email.


There is an option in Outlook with a Checkbox that says "Leave a Copy of Messenges on Server." Under Tools, then Options. That box must be checked, otherwise when mail co Almes into Outlook on your computer, it will never come in on your phone. There is also an option on your phone to have messages deleted from the computer when you delete email messages from the computer and vice-versa. Best recommendation is to pull-up the very-large user-guide on Blackberry.com, look at the table of contents and you'll see what I'm talking about under Email settings, with exact instructions of how to resolve your issue on the Curve.

Aug 10, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

I need tot retrieve my deleted text messages


i deleted my sms message on 12th august how can i retrive that

Jul 02, 2009 | RIM BlackBerry Pearl 8100

1 Answer

I need to retrieve deleted messages on my Blackberry Pearl.


You should be able to retrieve them in your GMail trash.

Jun 16, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Blackberry Curve 8330 - Stopped receiving e-mail from one account (but not the other)


The setting should be on your phone. Either delete the account on your phone and reset it up. Or check the email settings option.

Jan 19, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

1) I want to filter spam email received in blacberry 8310 2) I need to retrieve deleted email. As well as you find Files for email in, email out, etc., there´s no file for deleted email


Contact your admin if its work email, Or log into your email account using the online version preferably from pc not your phone. Then try looking in deleted email folder for that account. examples gmail has a deleted items folder Yahoo.com and others as well. Once again if its work email look on your pc that has account setup to see if it is in trash bin or deleted items folder if not. Your system administrator (it guy) may have a backup of all company email on his server if the email is that important. As for the spam filter that also depends on what email company your using.

Dec 29, 2008 | RIM BlackBerry Pearl 8100

1 Answer

Every time I receive an email, it comes with the message RIM_bca


If its a message something to this effect (this message is used to carry data between the handheld and the wireless network, do not delete or reply) Go into your desktop on your phone and go to options, advanced options and service books, you will see two service books that say Desktop (cical) and desktop (cmime). Leave each one hightlighted and hit menu button and select delete. If you set up the blackberry desktop manager with the wrong email itegration and then sync'd your blackberry to your computer these service books get pulled into your device. To avoid it happening again reinstall your bblackberry desktop manager and when it gets to the section about selecting your email integration, select blackberry internet service (even if you dont have the internet on your phone)

Nov 16, 2008 | RIM BlackBerry Pearl 8100

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