Question about SanDisk Sansa e250 MP3 Player

8 Answers

"Refresh Database" is not loading

My Sansa e250 isn't loading to the main screen. It stops at "Refresh Database" about 1/8 of the way. Even after I plug it into my computer or 360, it does the same thing. This is really annoying, anyone know how I can fix this?

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  • 28 more comments 
  • Angel Gallaher Apr 28, 2007

    Thanks but I my computer doesn't recognize it at all. It just stays on the "Refresh Database" and doesn't do anything else. lol

  • Angel Gallaher Apr 30, 2007

    It worked! I love you!!! lol thanks a lot

  • pradeepu Jan 10, 2008

    i also have the same problem as "refresh database"

  • ChinoMoreno Feb 22, 2008

    My Sansa e250 isn't loading to the main screen. It stops at "Refresh
    Database" about 1/8 of the way. Even after I plug it into my computer
    or 360, it does the same thing. This is really annoying, anyone know
    how I can fix this?

    When I turn on my Sansa e250r it stops at "Refreshing Database" then it the LCD turns black... how can i fix this problem?

  • ChinoMoreno Feb 22, 2008

    When I turn on my Sansa e250r, It stops at "Refreshing Database" then the LCD monitor turns black...

    I've tried both links but the file stops at 30%...

    How can i fix this problem

  • Acidust Feb 22, 2008

    At first my device stopped when it shows the SanDisk logo, then it stopped at refresh database and it stays there. And when I plug it into my computer, its just like its not plugged at all. If you can help me I will appreciate it. I don't want $120.00 to be thrown away.

  • Anonymous Feb 23, 2008

    same thing is happening

  • von stoogen Feb 26, 2008

    my mp4 player doesn't work & i cant even go into the menu because it says i have to refresh database & i cant turn it off when this happens.

  • Leledaboss Mar 04, 2008

    When I turn my mp3 on it just says Refresh Database and it doesnt do anything else its like its frozen in one place. I would appreciate it if you could assist me with handling this problem

  • Anonymous Mar 31, 2008

    I have take out the battery twiste and put back and it still remaine the same.

  • Zak Elagha Apr 05, 2008

    Hey I have a sansa mp3 player and whenever I turn it on it shows the logo then starts to refresh database and when its 3/4 done it freezes can anyone help plz

  • Anonymous Apr 05, 2008

    i have turn on and off the device twise and it still remaine thr same.i even take out the battery and it still remaine the same.

  • Anonymous Apr 06, 2008

    My Sansa e250 isn't loading to the main screen. It stops at "Refresh Database"

  • jrpogi Apr 06, 2008

    "refresh database" it stops on this section that makes me feel mad to this product

  • mnina Apr 06, 2008

    i cant see my sansa mp3 player when i attach it to the computert

  • AaronWWood Apr 12, 2008

    I have the same problem. The screen is black at the top and the nothing will chnage it. The computer is not recognizing the player and I can't do anything with it. What do I need to do?

  • drewfs7270 May 24, 2008

    I have the same problem with my sansa e250r. I've tried all the steps I've seen on the sansa forums and downloaded updates and gone into recovery mode and nothing happens. It still locks up on the refresh database screen.

    Please help
    Thanks, drewfs7270


  • J-Flo Jun 03, 2008

    my problems with my sansa were just like yours, it won't do any thing but stay on the refresh data base screen and my computer doesnt recongnize it

  • Anonymous Jun 23, 2008

    My Sansa e250 isn't loading to the main screen. It stops at "Refresh
    Database" about 1/8 of the way. Even after I plug it into my computer
    or 360, it does the same thing. This is really annoying, anyone know
    how I can fix this?

  • Anonymous Jul 01, 2008

    My Sansa e250 isn't loading to the main screen. It stops at "Refresh Database" about 1/8 of the way. Even after I plug it into my computer or 360, it does the same thing. This is really annoying, anyone know how I can fix this?

  • Anonymous Oct 24, 2008

    My SanDisk Sansa was in my back pocket and i was trying to turn it to another song and it messed up

  • jacksa Nov 03, 2008

    myne was da same until the sun of gun came now it perfect thanks syd_

    your insane.

  • ursnishant Nov 04, 2008

    my sansa e250 neither switch on nor switch off...only blue light is always on and never gets off....

  • maurice312 Jan 13, 2009

    i've followed all the steps to the refreshing thing, and it doesn't work.

  • miguelmontes Feb 26, 2009

    my sandisk sansa e250 just stays in the mode refreshing database..how can i fixs this thing??

  • popelane24 Mar 23, 2009

    My Sansa E250 is stuck on the refresh database screen

  • davidca_9_ Apr 16, 2009

    I have the same problem of

    Trev86
    It said 'ERROR! Application failed to read version details'

  • Anonymous Apr 17, 2009

    the screen just shows the sandisk logo and it turns white and doesn't load and starts again like if it had turned off and turned on again to the same and it doesn't get to the main screen.

  • fajkil May 11, 2010







    Solution link . . .
    http://www.Sansae250MP3Player.com












    ,

  • KDbasketball May 11, 2010

    it says i need to switch i to MSD mode or somthing liek that how do i do that???



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F.u.ckin rights syd i got mine workin thx for the tips

Posted on Mar 27, 2008

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You might be having some corruptions on the player's internal memory. This sometimes happens after you download a lot of songs to the player (that's what happened with mine). Try to format the player in your computer under MSC mode. To set your player to MSC, navigate the menu as follows: Menu > Settings > USB mode > ... This will give you the choice of "MTP" and "MSC". Select "MSC". 1. Plug your player to your computer. Your computer should recognize it as a "Removable Drive" and it will have a drive letter. 2. Right-click on the drive letter for your E250 and then select "Format" 3. When the Format window appears, make sure to select "FAT32" as the file system type and make sure that the "Quick Format" checkbox at the bottom section of that window remain un-checked. 4. Click "Start" and follow the on-screen prompts. 5. When the formatting is complete, simply re-download all songs to the player. I hope this works for you. There is another solution this may actually resolve that error you're having on the player. Let me know the results. :)

Posted on Apr 28, 2007

  • Sydney Reinstine
    Sydney Reinstine Apr 29, 2007

    Hmm. If that's the case, then you might have to re-apply the firmware by setting your playerto its Recovery Mode. Here's how:

    Switch your Sansa E250 to its Recovery Mode:

    1. Make sure the player is powered off
    2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
    3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
    4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode"
    5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
    6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.

    Next, Apply the firmware for the E250 (your player should be connected to your PC at this time):

    Step 1:
    Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downl...

    Step 2:
    Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred which caused the "Load Main Image Failed" notification in the first place.

    Step 3:
    When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch

    Step 4:
    Power up your E250 and 90-99% of the time, it would boot up successfully.

    I hope this works for your player. It worked for mine after I contacted SanDisk support and they provided me with this instruction.

    Let me know the results :)

  • Sydney Reinstine
    Sydney Reinstine May 16, 2007

    Here's the link again that I received from the Sandisk tech support guys:
    http://www.sandisk.com/Assets/File/Downl...

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It worked!!!!!!! Thank you so much!!!!!!!!!!!!!

Posted on Nov 05, 2008

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Seems to me that e250 has lots of problems concerning the refresh database and freezing
what a pity that Sansa is getting such a bad reputation.
the uint is great when it works ,there are a lot of refurbished unit up for sale in Aust and one can only guest how many have had this problem of freezing after installing mp3 files.one thing dont install files with Roxio data attached stuffs it up good and well on most mp3

Posted on Nov 04, 2008

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May I also add that the "16 MB" drive might not appear unless you are an administrator on your compy.

Posted on Apr 12, 2008

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I loaded that file and it said 'ERROR! Application failed to read version details' :( help

Posted on Apr 08, 2008

Helo! the link youe wrote didn´t work could you write a new one plz!

Posted on May 03, 2007

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Thanks for the solution, it worked perfectly. I updated my firmware and then my comp detected the Player, deleted the overloaded content :) and the player played fined.

Posted on Apr 30, 2007

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1 Answer

MY SANSA HAS BEEN STUCK IN THE REFRESH DATABASE MODE AND WILL NOT TURN ON NOR OFF . IT WONT EVEN CHARGE EVEN THOUGH IT IS SHOWING A FULL BATTERY HELPPPPPPPPPPPPPP THANK YOU MRS.C.L.C.


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database loop


SCREN LOAD MAIN IMAGE FAILED SWITH TO RECOVERY MODE

WHAT HAVE ?

Sep 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa sandisk


LOOK AT THESE WEBSITE FORUMS...THEY ARE FOR THE SANDISK SANSA PLAYERS

http://forums.sandisk.com/sansa/search?submitted=true&q=E250

Feb 21, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

"refresh database"


try formatting the hole mp4 *the musik partition only!!* or
try to use the recover mode and reinstall the hole mp4
more information u finds on google....

Jan 16, 2008 | SanDisk Sansa e250 MP3 Player

6 Answers

Stuck on refresh database


Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database


I by mistake formatted My mp4 there misssing my data

Dec 08, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 screen is stuck on refresh database


Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

Aug 04, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Screen remains on Refresh Database everytime I turn it on.


I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

Jul 28, 2007 | SanDisk Sansa e250 MP3 Player

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