Question about Aqua Pentax Optio S12 Digital Camera

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Can't install ACDsee software

Hi,
I've just purchased a Pentax Optio S12 as a second camera (my first camera is a Pentax Optio S40).
I'm trying to install the ACDsee software that came with the camera.
I am familiar with this software as the 1st camera uses it (I already have a version on my computer)

When I try to install it, I get an error message saying "Epson Scan cannot be started - do you want to open the troubleshooting assistant"

If I say yes, the troubleshooting assistant opens (but there doesn't seem to be anything helpful there) along with the Copy Utility window.

This Copy Utility only seems to allow you to print from my Epson printer/scanner. I've tried it and it works fine - but that's all it does, I can't get past this to actually INSTALL the camera software.

With the old camera, all I had to do was install the software, and then plug the camera in via the camera/USB AV cable- and the photos would upload automatically.

The new camera isn't doing anything when I plug it in.

(PS I even though the old ACDsee software on my computer might be somehow causing problems - so I tried renaming the Epson folder containing the software to something else so the computer couldn't see it - didn't help either.)

I am actually very computer literate and this is driving me crazy. it shouldn't be this difficult! Can you please help me get past this annoying Copy Utility program (which doesn't seem to do anything other than print from my scanner), I just need to install the ACDsee software!

thankyou
Diane

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  • dkrosby Dec 29, 2008

    Hi, I'm using Windows XP

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  • 1,314 Answers

What version of windows are you using? Have you tried downloading the most up to date version of the software?

Posted on Dec 29, 2008

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