Question about MicroBoards DX-1 Publisher Printer

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DX1 does not print label from Sure Thing

This DX! prints test disks and allignment patterns but will not print label files from Sure Thing files. All drivers check out OK - printer is on line - it previously worked on a previous installation on a different HD that went bad - this is the first install and set up on this HD but everything checks out.

The DX1 drops the disk to the HD tray, and takes the disk into the HD (I am doing label printing only with the DX! - not data burning), the disk then comes out of the HD and drops on the belt - the belt moves back and forth a little, then moves up to the print position where the lazer light senses the leading edge - then it stops for a nano second, then speeds off into the output bin with no printing.

When I print a test disk using the Zulu2 Robitics Utilities option or print an allignment test grid it does everything just perfect but when I then tell the Robitic tab to do print only, then Browse to select the label from SureThing - the label name then comes up in the Print Only Print File Name window, I put in for 5 copies to be printed - it goes through all five with no printing on any of them.

One question - where does the DX1 printer get the data to print the test disks and the alignment grid lines? Are these files stored in the DX1 or do they come from the software in my computer? If these two files come from my computer then why not the print data fopr the labels - on the otherhand - if these two files are stored on the DX1 memory that would indicate a communication problem between the DX1 and my computer (I am running XP with SP2 installed)

Any help will be greatly appreciated!!

I'm Eric, WhoRU??

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techwaredist
  • 30 Answers

SOURCE: only 1 copy at time

The previous poster is most likely correct. You have to use Microboards ink for the PF-2, PF-3 and PF-Pro printers. The part number you need is the PRF38ml. The PF-2 printer has a sensor for the barcode on the PRF38ml as well as a RFID chip for verification.

If this does not fix your issue, then the sensors that scan the barcode and the RFID chip may be broken, dirty or out of alignment. If so, you need to contact Microboards or an authorized Microboards repair center for repair services.

Posted on Jun 17, 2008

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