Question about SanDisk Sansa e260 MP3 Player

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My Sansa e260 Crashed. Boom. (Minus the sound effects)

I got my Sansa this Christmas, as in three-four days ago. Are they supposed to crash this early, or am I just gifted?

I was recharging it for the first time when I pulled the cord out of the mp3 player to check to see if the battery was full. It was, but I decided that I wasn't going to use it straightaway so I put the cord back in.

Then the screen went black.

I've toggled with the "hold" key, I've held down the menu button for insane amounts of time, I've pushed all the buttons, but alas! To no avail. That black screen is mocking me.

Help?

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I found this asking a similar question so I won't take credit for fiurin this one out on my own but, using a VERY small phillips screwdriver, remove the 4 screws in the back. Open your player and pull the battery out. This basically resets the player. Replace the battery making sure you line up the contacts correctly, and replace the screws. Try powering up your player. It should work now. If not, call customer support, they may have some other suggestions.

Posted on Dec 30, 2008

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Substitute REC for volume + in the following: (if it comes to that)
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 29, 2008

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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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-Tha Mp3 Doctor

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have you tried to call sansa yet? its a pain and you have to go through a couple of people before getting someone who knows what they are doing, but a phone call or looking on their website might help?

good luck

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Not me. But i would call a repairman

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