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My Xerox machine is out of cartridge - Printers & Copiers

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You will have a xerox sticker on your machine and on it you will have a contact number there.

Posted on Dec 17, 2009

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This product can be configured to use a metered or non-metered Toner / Print Cartridge. A non-metered machine requires a non-metered cartridge be installed to operate, while a metered machine can accept both a metered or non-metered cartridge to operate.

Make sure the correct cartridge is used for the machine. If you are receiving metered print cartridges but the machine will not accept them, contact your reseller or supplier to ensure that your machine is properly set up as a metered machine, and that the metered PIN has been entered." In Case You Still face Problem and Need Online Assistance Then Please Follow Us For On :
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I have a Xerox 4250. After the ink cartridge ran out I replaced it with a new one and got the "replace photoreceptor cartridge" message. Reinserted the cartridge and it stayed. Called Xerox and they couldn't explain. I turned the machine off and on and the message changed to "replace photoreceptor cartridge" but an additional message of replace Smart Drum came up. I replaced the Smart Drum and it is working fine now. Note: I really don't think it was time to replace the Smart Drum. But the nearest authorized service provider was 3.5 hours away and this had to be cheaper than a service call from that distance.

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How do you change the toner cartridge on the xerox workcentre pro 423?


You can always find your solution to a Xerox problem at the Xerox Knowledgebase. Here is the direct link to this solution with pictures! http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=467,E=0000000002703228701,K=8434,Sxi=4,Case=obj(862)
Solution : Replace the Drum / Toner (Dry Ink) Cartridge
CAUTION: Do not use warm water or cleaning solvents to remove Toner (Dry Ink) from your skin or clothing. This will set the Toner and make it difficult to remove. If any Toner gets on your skin or clothing, use a brush to remove the Toner, blow it off, or wash it off with cold water and mild soap. If not, launder your clothes with detergent and cold water. If the fabric label says to dry clean, inform a commercial dry cleaner that the spot is Toner so that they will not use a solvent that will set the stain.

NOTE: Make sure the Cartridge part number corresponds to the machine model. If an incorrect Cartridge is installed the message 'Check Drum / Toner (Dry Ink) Cartridge Message' will continue to appear on the machine display.
  1. While lifting the upper, right-hand cover release lever of the machine, pull the upper right hand cover towards the right until it stops.
  2. Open the Front Cover on the machine.
  3. Grasp the Cartridge by the handle on the front, and slide it toward you until the top handle is completely clear of the machine.
  4. Lift up on the top handle and slide the cartridge out of the machine.

  5. CAUTION: Do not shake the cartridge and this could cause the Toner to spill.

  6. Before you remove the new cartridge from the bag, shake it vigorously from side to side several times to loosen the contents.
  7. Holding the new cartridge by the top handle, begin sliding it into the machine as indicated in the picture above. Do not push on the handle on the front of the cartridge as the cartridge will jam.
  8. Hold the cartridge in place and pull the Toner seal tape until the cartridge is completely in place.
  9. Close the Front Cover.
  10. Close the upper right-hand cover.
  11. If necessary, press [C] on the Control Panel to clear any messages. The system will initiate a Copy Quality adjustment cycle after you press the [Start] button.

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1 Answer

Unknown error 009-391


Remove Cyan Cartridge. Trun Off the Machine.
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Trun On the Machine And The Error Is Gone......
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J3 error On Xerox WorkCentre Pro - 215


A J3 means the toner cartridge is not compatible. That is the what the J3 message means.
Make sure the correct cartridge has been installed. For example, a Pro16 Toner Cartridge looks very similar and will fit in the machine, but it will display a J3 fault. Install a known correct Toner Cartridge if you suspect the cartridge in the machine is the problem. If the wrong Toner Cartridge has been used, the correct cartridge needs to be ordered and installed in the machine
It is possible the chip on the back of the cartridge is bad. Have you tried reseating the cartridge? Maybe it is just loose.

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Our xerox M118 showing an error"replace drum cartridge'can any one help me?Plizzz


Hello, Your Xerox has two cartridges - one is the drum cartridge and the other is a toner cartridge. Please check the following I've researched from your user guide:

Replacing the Drum Cartridge
The drum cartridge is a customer replaceable unit. After approximately 55,000 copies/
prints, the machine will display a warning message before the drum reaches the end of
life. Order a replacement cartridge now to insure continuous operation.


Country Part Number for the drum cartridge replacement
All countries 13R589


Removing the Old Drum Cartridge
1. Pull the front cover towards you to open it.
2. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up
the release lever.
3. Lift up the colored lever, and slide the drum cartridge out until you can lift the
handle on top of the cartridge.
4. Hold the handle and remove the cartridge from the machine.
NOTE: When replacing the drum cartridge, make sure that the new cartridge is the
correct one specified for the machine.


Recycling the Drum Cartridge
The drum cartridge is designed to be re-manufactured. To recycle used drum
cartridges, return them to Xerox in the original packaging. Return labels are included
with each new cartridge.


Inserting the New Drum Cartridge
1. Remove the new drum cartridge from the box.
2. Undo the sealing tape and carefully pull out in the direction of the arrow to
remove the black protective sheet from the cartridge.
3. Place the cartridge in position and, using the handle, slide it into the
machine until it clicks.
4. Pull out the cartridge tape completely without breaking it.
5. Push the cartridge again so that it is correctly placed.
6. Close Cover A until it latches and then close Tray 5 (bypass tray).
7. Close the front cover.


Hope this helps. Good luck.

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