Question about HP Pavilion dv9000z Notebook

4 Answers

HP dv9000 won't play Blu ray DVDs

I set up my new HPdv9000 to show blu ray discs on my hdtv and now it will not show them on the laptop Help! How do I reset this thing to show them on the laptop?

Posted by on

  • 14 more comments 
  • richardserra Dec 30, 2008

    HP Pavillion 9730us media model, with B-ray drive will not play, says there is no disc, then tells me I can't play B-ray on this computer. Does it just not work, even though they're selling it for laptop use?

  • Anonymous Dec 31, 2008

    I have the same problem...why do they even bother saying it plays blue ray....

  • Anonymous Dec 31, 2008

    i have the same problem the only thing is that it'll ask me if i want to update but it doesn't do anything...this is frustrating...why bother putting blue ray when you can't even use it

  • grignardo Jan 01, 2009

    same dam thing. even if you let it do the upgrade it doesn't help. This sucks I bought it to play Blu ray discs and it cant play a damn thing. Also no support at the HP website of any help at all.

  • grignardo Jan 01, 2009

    I have two of these machines and the blu ray does not work on either one, the exact same problems described above have cost me many hours of headaches trying to get it to work on either machine. Blu Ray capabilities on this machine is a big scam.

  • abarron78 Jan 03, 2009

    I have the HP dv7 notebook and it won't play BD DVD's either the title screen comes up but it doesn't allow you to do anything else. The first time this happened I thought the movie I had bought was possibly bad. So I went and got another, same result. Looks like it's getting returned.

  • Anonymous Jan 03, 2009

    Hi guys, I bought my laptop on the boxing day and try to play a blu ray disc on the laptop but nothing open. When HP Quickplay open it say It has a problem and I get stuck there. Any solution?

  • jamesrivs Jan 06, 2009

    I have exactly the same problem........what a nightmare

  • Anonymous Jan 07, 2009


  • mulvale Jan 09, 2009

    My problem is that my HP laptop will play old Blue Ray discs but not new ones and I can't find any updates to drivers (everything claims to be up to date) and even the Blue Ray disc I purchased informs me that older players will need to be updated and directs you to the Blue Ray website but nothing there seems applicable

  • pcbyfaith06 Feb 02, 2009

    Same here. Tried hdtv, now won't play on the laptop. But only the one disk. Other BlueRay disk play fine.

  • mlupia Feb 28, 2009

    I have the same issue with my HP Pavillion dv9000, disc is does not play. Is it a driver issue, if so which one can I utilize to get this working?

  • Anonymous Mar 10, 2009

    I recently bought an HP Pavillion dv9000 and i cant get it to play blu ray disks, can anyone please help me out with problem?

  • Anonymous Mar 14, 2009

    dv1020ea and it won't play blu rays either, i ask pc world and they got me to reinstall the drivers and then a full system restore and still doesn't work and i have to put all my music back on and office, cod5, spore, 2d design etc the list goes on, OH YEAH and it STILL doesn't work! grrrrrrrr

  • Anonymous Mar 21, 2009

    blu ray wont play4

  • plumber_mike May 20, 2009

    these laptops are false selling blue ray equipment, yes it works on the laptop but as soon as you try it on an monitor it doesnt work. Just found this out after trying to connect my laptop to my hd tv!



4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 3 Answers

The problem is QuickPlay. Some discs work, but those that didn't, played just fine on my PS3. I had to buy Cyberlink PowerDVD 9 Ultra (10 Ultra also plays Blu Ray), and now, they all play on my HP dv4 laptop. Updates won't matter. Don't use QuickPlay, it's very "fical". Hope this saves you time & frustration. It's not you, it's not your Blu Ray drive, or drivers, it's simply the software/program (QuickPlay) that is the problem.

Posted on Mar 27, 2010

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I want to build a class-action suit against the BluRay Association for these BD discsor against HP for not supporting the BD player in my drive, as I have the exact same issue. Men Who Stare At Goats and '9' won't play, my last two from NetFlix. I patched up QuickPlay, but it continually asks for an update to plays these discs that it never finds. I shouldn't have to buy additional software to play newer discs; that's an actionable offense of negligence on someone's part. I think someone should be accountable for selling a BluRay drive that won't play every BluRay disc.

Posted on Apr 10, 2010

  • TheTechMan72 May 26, 2010

    The video hookup doesn't have anything to do with it. It's all due to the ever-changing proprietary nature of BulRay, and that older BluRay players become defunct as new version of the discs are released.

  • TheTechMan72 May 26, 2010

    Glenn, HP wan't help with this issue. They're refusing to update the drive even though it's from them. They've said CyberLink will eventually put an update out to allow the new versions to play. The issue is related to new functionality on BluRay discs and the fact the hradware manufacturers don't want to support old hardware when they can get you to buy new hardware.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

When you hook up your laptop to your tv press the function key "fn" then press f4...thats transfers the video to your TV...I had the same problem but that should fix it for you.

Posted on May 25, 2010

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 180 Answers

Is your dvd Blue ray rated ( ie does it support blue ray ) if so you need the firmware update from software & drivers. If this doesn't work you need a replacement drive.

Posted on Mar 08, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My blu ray 3d dvd player will not show picture on blu ray discs only sound but will play regular dvds correctly

The video for blu ray disks come out of the HDMI port and that has to be connected to the TV for video. If it is connected, make sure the TV is switched to the correct HDMI port on the TV (assuming you have a flat screen HDTV).

May 11, 2014 | Vizio Televison & Video

1 Answer

Panasonic BD35 won't play blu ray discs, but will play dvds

You may have come close to what the issue is---Blu Ray for several design reasons is much more critical than DVD---seen a lot with this issue----either a dirty or a failing optical pickup in the unit---I know as when first started seeing it in our shop changed a few and since under warranty found the answer--optical unit was the problem---shortly after that they started just exchanging the cheaper units.

Jun 13, 2012 | Panasonic Televison & Video

1 Answer

My toshiba BDXK100 won't play DVDs other than Blu-Ray

There may be a issue with the assembly, blu-ray plays with more precision and speed, for some reason it is not slowing down to play the regular DVD's may be a padder motor problem.

Mar 19, 2012 | Toshiba BDX2000 Blu-Ray Player

1 Answer

I have a HP Pavillion dv6000. I cant seem to play blu ray dvds on my laptop, even though it says blu ray disc on there. Can you help with this please??

Windows Media Player does not play Blu Ray discs. You need 3rd party software such Cyberlink Power DVD. Follow that link and you can download a 30 day trial.

Mar 23, 2011 | Computers & Internet

1 Answer

My Magnavox bluray disc player NB500MG9 will not play bluray dvds. Please help

My Blu-Ray will not play x disc
A Blu-ray player can play DVD or CD and still not play Blu-ray. It may play Blu-ray but not CD or DVD, or burned discs. This is all caused by the 'optical' a part that reads the disc in the machine. Your player will need service as a Blu-ray optic cannot just be 'dropped' into a player.

Mar 20, 2010 | Magnavox NB500MG9 BluRay Player

3 Answers

QuickPlay won't play one blu ray disc but plays all others.

I would take the movie back. We have found DVDs which cause similar problems.

Feb 03, 2010 | HP Pavilion dv9000z Notebook

1 Answer

Sony BDP-S300 blu-ray player>No Disc

try cleaning the lens first.use a lens cleaner if available

May 18, 2009 | Sony BDP-S300 Blu-Ray Disc Player

1 Answer

Can't play blu-ray after down grade

I do not think that XP support blue ray

Mar 25, 2009 | HP Pavilion dv9000z Notebook

1 Answer

Incompatible Disc in Sharp BD-HP21X Blu-Ray Disc Player

I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.

Dec 25, 2008 | Televison & Video

1 Answer

Play dvd on laptop

What type of DVD are you recording with ? -R or +R
Are you recording in Video or VR mode ?

Dec 15, 2007 | JVC DR-MH30S DVD Recorder

Not finding what you are looking for?
HP Pavilion dv9000z Notebook Logo

8,842 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18419 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides