Question about HP Pavilion dv9000z Notebook

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HP dv9000 won't play Blu ray DVDs

I set up my new HPdv9000 to show blu ray discs on my hdtv and now it will not show them on the laptop Help! How do I reset this thing to show them on the laptop?

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  • richardserra Dec 30, 2008

    HP Pavillion 9730us media model, with B-ray drive will not play, says there is no disc, then tells me I can't play B-ray on this computer. Does it just not work, even though they're selling it for laptop use?

  • Anonymous Dec 31, 2008

    I have the same problem...why do they even bother saying it plays blue ray....

  • Anonymous Dec 31, 2008

    i have the same problem the only thing is that it'll ask me if i want to update but it doesn't do anything...this is frustrating...why bother putting blue ray when you can't even use it

  • grignardo Jan 01, 2009

    same dam thing. even if you let it do the upgrade it doesn't help. This sucks I bought it to play Blu ray discs and it cant play a damn thing. Also no support at the HP website of any help at all.

  • grignardo Jan 01, 2009

    I have two of these machines and the blu ray does not work on either one, the exact same problems described above have cost me many hours of headaches trying to get it to work on either machine. Blu Ray capabilities on this machine is a big scam.

  • abarron78 Jan 03, 2009

    I have the HP dv7 notebook and it won't play BD DVD's either the title screen comes up but it doesn't allow you to do anything else. The first time this happened I thought the movie I had bought was possibly bad. So I went and got another, same result. Looks like it's getting returned.

  • Anonymous Jan 03, 2009

    Hi guys, I bought my laptop on the boxing day and try to play a blu ray disc on the laptop but nothing open. When HP Quickplay open it say It has a problem and I get stuck there. Any solution?

  • jamesrivs Jan 06, 2009

    I have exactly the same problem........what a nightmare

  • Anonymous Jan 07, 2009


  • mulvale Jan 09, 2009

    My problem is that my HP laptop will play old Blue Ray discs but not new ones and I can't find any updates to drivers (everything claims to be up to date) and even the Blue Ray disc I purchased informs me that older players will need to be updated and directs you to the Blue Ray website but nothing there seems applicable

  • pcbyfaith06 Feb 02, 2009

    Same here. Tried hdtv, now won't play on the laptop. But only the one disk. Other BlueRay disk play fine.

  • mlupia Feb 28, 2009

    I have the same issue with my HP Pavillion dv9000, disc is does not play. Is it a driver issue, if so which one can I utilize to get this working?

  • Anonymous Mar 10, 2009

    I recently bought an HP Pavillion dv9000 and i cant get it to play blu ray disks, can anyone please help me out with problem?

  • Anonymous Mar 14, 2009

    dv1020ea and it won't play blu rays either, i ask pc world and they got me to reinstall the drivers and then a full system restore and still doesn't work and i have to put all my music back on and office, cod5, spore, 2d design etc the list goes on, OH YEAH and it STILL doesn't work! grrrrrrrr

  • Anonymous Mar 21, 2009

    blu ray wont play4

  • plumber_mike May 20, 2009

    these laptops are false selling blue ray equipment, yes it works on the laptop but as soon as you try it on an monitor it doesnt work. Just found this out after trying to connect my laptop to my hd tv!


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The problem is QuickPlay. Some discs work, but those that didn't, played just fine on my PS3. I had to buy Cyberlink PowerDVD 9 Ultra (10 Ultra also plays Blu Ray), and now, they all play on my HP dv4 laptop. Updates won't matter. Don't use QuickPlay, it's very "fical". Hope this saves you time & frustration. It's not you, it's not your Blu Ray drive, or drivers, it's simply the software/program (QuickPlay) that is the problem.

Posted on Mar 27, 2010

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I want to build a class-action suit against the BluRay Association for these BD discsor against HP for not supporting the BD player in my drive, as I have the exact same issue. Men Who Stare At Goats and '9' won't play, my last two from NetFlix. I patched up QuickPlay, but it continually asks for an update to plays these discs that it never finds. I shouldn't have to buy additional software to play newer discs; that's an actionable offense of negligence on someone's part. I think someone should be accountable for selling a BluRay drive that won't play every BluRay disc.

Posted on Apr 10, 2010

  • TheTechMan72 May 26, 2010

    The video hookup doesn't have anything to do with it. It's all due to the ever-changing proprietary nature of BulRay, and that older BluRay players become defunct as new version of the discs are released.

  • TheTechMan72 May 26, 2010

    Glenn, HP wan't help with this issue. They're refusing to update the drive even though it's from them. They've said CyberLink will eventually put an update out to allow the new versions to play. The issue is related to new functionality on BluRay discs and the fact the hradware manufacturers don't want to support old hardware when they can get you to buy new hardware.


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When you hook up your laptop to your tv press the function key "fn" then press f4...thats transfers the video to your TV...I had the same problem but that should fix it for you.

Posted on May 25, 2010

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Is your dvd Blue ray rated ( ie does it support blue ray ) if so you need the firmware update from software & drivers. If this doesn't work you need a replacement drive.

Posted on Mar 08, 2009

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