Question about Moen & Replacement Cartridge
If the water is off but still coming through, open a tap or two on one of the lower levels.
Basically the old stem does come out thru the top of the valve. Hopefully Moen sent you the tool to do this job. The tool is a 3/4"diameter about 4 inches long. Even on one end and two little tabs on the other.
Take the handle off stem. Remove the upper retaining nut, usually chrome. Pull out the two plastic upper stem pieces. Insert the 2 tabbed end into the stem area. You will feel the tab drop into the retainer ring. Slowly rotate the retainer ring out Counterclockwise. After the retainer ring is out then put the long screw in the stem and pull it out. Sometimes a little leverage helps here.
You will have TWO retainer nuts. The first one is easy just under the handle, the second will require the special insert tool.
Please rate this response and good luck, Phil
Posted on Dec 29, 2008
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Posted on Jan 02, 2017
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