Question about Moen & Replacement Cartridge

1 Answer

After consulting with Moen re: 2 knob Tub "cartridge" replacement, 12 yrs old, cold water not running, I did what I was told, after receiving the replacement cartridge 1248. (warranty replacement) The existing cartridge is "counter-sunk", ie 3 inches at least below the porcelain top deck of the tub. This installation includes an extension piece. The Cartridge and other "works" are inside an approx1 - 1/2 Brass Valve, which make a simple extraction of the original cartridge nearly impossible. I was instructed by Moen to tighten a long screw into the "old" cartridge leaving enough to connect to to pull the cartridge straight up and out. NOT POSSIBLE. this was described as a less than 1 hour job for the "beginner". I know have water running through to my lower level, cant stop the flow. Damage is catastrophic at this point (yes the water was off). I have now read that if the "cartridge" wont release from the original location, the the Valve must be replaced. I can't imagine how that can be done without destroying my tub. There is no access. Period. What is moen thinking of. I want the damage repaired, along with the "warranted" products.

Posted by on

  • lweljwel Dec 29, 2008

    Don't know if the previous message sent.

    I had said "Thank you!" I have a mess. I specifically asked

    Moen about the "tool" you mention. She told me no such

    tool existed for the situation I have. The cartridge will not come out. I have since read the "valve" must be replaced if the cartridge won't budge. There is no access to the valve (or cartridge for that matter). I am very unhappy with Moen. Any suggestions...

    no water..mess...$$$$....I have since turned off the water to the

    Hot water heater...the water was still trickling from the cartridge. I am on disability from cancer, blah blah blah....

  • lweljwel Dec 29, 2008

    I can't seem to get these messages sent properly.

    The Moen rep specifically told me there was no tool for the counter-sunk cartridge in my tub. She instructed me to insert a long screw into the old cartridge and pull up and out.

    Won't come out.



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If the water is off but still coming through, open a tap or two on one of the lower levels.

Basically the old stem does come out thru the top of the valve. Hopefully Moen sent you the tool to do this job. The tool is a 3/4"diameter about 4 inches long. Even on one end and two little tabs on the other.

Take the handle off stem. Remove the upper retaining nut, usually chrome. Pull out the two plastic upper stem pieces. Insert the 2 tabbed end into the stem area. You will feel the tab drop into the retainer ring. Slowly rotate the retainer ring out Counterclockwise. After the retainer ring is out then put the long screw in the stem and pull it out. Sometimes a little leverage helps here.

You will have TWO retainer nuts. The first one is easy just under the handle, the second will require the special insert tool.

Please rate this response and good luck, Phil

Posted on Dec 29, 2008

  • phil_m7 Dec 29, 2008

    Here ya go. It is cartridge removal tool # 14272. You will find it on the left hand side of this Link!

    Tell the people at Moen to know

    Here is a backup website then click on Illustrated Parts Diagram And it will take you to the PDF.

    Please rate this response and Good Luck, Phil



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