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Does this happen when you using the document feeder?? Try placing the original document on the big glass see what happens might be you document feeder needs to be adjusted or the original document is hitting a obstruction in the path as it is being scanned. Does it print OK? Vise copy?
PAPER JAM A paper misfeed occurred in the main unit. Open the cover at the indicated location, and then remove the misfed paper. (“When the Message (Flashing alternately) OPEN XXX SIDE COVER All misfed paper was not removed from the main unit. Check the message in the display for the location of the paper misfeed, and then remove the misfed paper. ORIGINAL DOC.JAM A paper misfeed occurred in the Document Feeder. All misfed paper was not removed from the Automatic Document Feeder. Open the Document Feeder Cover and the Document Feeder, and then remove the misfed paper. (Flashing alternately) OPEN DOC.FEED COVER ∗REMOVE PAPER IN BYPASS TRAY∗ Paper is loaded in the Manual Bypass. Remove the paper from the Manual Bypass. FRONT COVER OPEN The Front Cover of the main unit is open or not securely closed. Securely close the Front Cover. (Flashing alternately) CLOSE FRONT COVER DUPLEX COVER OPEN The Duplex Unit Cover is open or not securely closed. Securely close the Duplex Unit Cover. (Flashing alternately) CLOSE DUPLEX COVER DOCUMENT COVER OPEN The Document Feeder is lifted up (while a document is loaded into it). Securely close the Document Feeder. (Flashing alternately) CLOSE DOCUMENT COVER DOC.FEED COVER OPEN The Document Feeder Cover is open. Securely close the Document Feeder Cover. (Flashing alternately) CLOSE DOC.FEED COVER TONER EMPTY The toner is empty. Copying and printing cannot be performed. Replace the toner bottle with a new one. SUPPLY TONER PAPER EMPTY The selected paper tray has run out of paper. indicates the paper tray, and “XXX” indicates the paper size. Load paper of the specified size into the specified paper tray.
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ADF is auto document feeder, used to feed a document into a scanner or printer. The error is associated when there is a document or paper jam at the document feeder, or paper trail.
This would happen mostly on scanners and all in one printers after witch a document is left in the feeder or there was a paper jam occurrence. We hope this answers your questions today?
Please contact us again if you still have a issue, or need help with anything else.
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The document feeder has multiple sensors in it. sometimes they hang up and stay stuck out of place. Other sensors might get paper dust on the face of the sensor. If you can open the document cover, locate the sensors and see if any are ajar or the sensor flag fell out of place. Also look to see if a paper is stuck in any of the paper path areas. Not seeing the machine it is hard to say if it fed paper and says check document, if it did, clean the feed wheels with a wet paper towel.
Easy fix. Turn the machine off, on the back side of the document feeder is one beige cable. Unscrew the two screws and disconnect the cable. Turn the machine on with the feeder unplugged, let it come to ready. turn the machine off, connect the beige connector and turn the machine back on, It basically forgot it has a feeder and needs to plug and play without the feeder then to detect it when plugged back in,
Document feeder Paper feed rollers should be cleaned with alcohol, blow out the document feed area with compressed air (computer duster), check feeder for bits of paper, post it notes, and signature flags. Clean glass, check for sticky areas on the glass.
Have you still getting the problem, have you done cleaning of Cartridge, its nozzle and Contact strip.. then cleaning of Printer roller or carriage rack.. Do a Service of it or get it done by Technician.
Also check the feeder tray.. to grab paper one by one by printer.. Manually
Take a little soap and a little water and clean the gray feed tire that is located in the document feeder. Check for any paper obstructions. If the machine has had a lot of prints I would replace the feed tire.
Hi, When you had the doucment feed jam were you able to clean or remove any paper that might be blocking the paper to be scanned? It sounds like there is paper still in the document feeder , I would open the DF and check very closely to make sure no paper is in the way!Good Luck!