Middle orange light stays lit. Paper is not jammed.
I am having a problem on my 932c where the middle orange light above the "feed paper" button stays lit. It doesn't flash. The printer doesn't recognize any print jobs sent to it. This all happened after we replaced the color cartridge. From what I can tell the cartridge is seated properly just like the other 10 times I've replaced it. Anyone got any ideas?
Re: Middle orange light stays lit. Paper is not jammed.
The cartridge has a small electrical circuit board on it. That circuitry may be defective so that the printer does not recognize the cartridge. Return the cartridge as defective and try another. If that does not solve the problem, then discard the printer. I've read that most printers are manufactured to only last about three years.
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Hi and thank you for using fixya:
On this specific printer model this light means that your paper has jammed, you need paper, or your ink is low. Please re-start your computer and printer and try again. If problem persists check ink levels on the printer settings (computer)
Paper light flashing could mean several things on this machine.
could be a paper jam in the machine. Open the front cover remove the
drum and toner and look in the machine. You can also check in between the drum and toner by removing the toner from the drum. Open the back cover and look
for a Jam as well.
Try putting a piece of paper in the manual
feed tray which is right above the paper tray, sometimes on certain
documents the margins are too big and asks to go into the manual feed
Make sure you inserting the paper not deep inside just insert and stop it when you feel any resistance .and try to print something. If it is print then well otherwise you have to show it service center.
The paper detector on the fixing units have a history of going bad. The fixing unit is the hot roller above the drum inside the right door on the top. As the copy comes thru the rollers the paper hits a plastic lever that is spring loaded and located in the middle of the fixing unit. The sensor is all the way to the right side of the fixing assembly. If you move the lever in the middle you'll see a piece of plastic moving on the right, that piece comes out of the sensor and if can't reset the jam, that piece may not be resetting itself back inside the sensor. This is difficult to try to explain.
The red middle light is the paper feed indicator. If it is on, it means the paper feed is (or the computer thinks it is) jammed. Remove all paper from the hopper and make sure all bits of paper are removed from the feed mechanism. Press the paper feed button (the middle one) a few times during this process to try to feed through any jammed pieces. If this doesn't work, you have an internal jam or broken feed system, or your main board has gone haywire.
Any further investigation requires you to remove the printer top cover, which you may or may not feel like tackling. If you don't, take your printer to a technician, or sell it on E-Bay for what you can get. If you do, post a new comment to this effect and I will provide a tutorial on removing the top cover. It's not difficult if you know how.
First make sure any paper is removed form the feed way then
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Here's what we did: Lifted the lid and turned off printer. Then turned on again. Unplugged power cable from back of printer, moved the carriage toward the middle of the printer. Took out cartridges and closed the lid. Plugged the power cord back in. Reinstalled the cartridges. After the alignment page it worked fine. These instructions are paraphrased from HP website troubleshooting. I don't have any idea why any of it worked, but it did and I'm grateful.