Question about Microsoft Xbox 360 Console

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Error Message I am experiencing an error message on my xbox 360 saying open tray

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  • Steve2509 Feb 11, 2009

    When you insert any disk the xbox 360 tells you at the dashboard that it has an open tray, No disk will work. I do not want to sent it in unless i HAVE to. i have been through the ring of death but never got it serviced, it was on for about a month and went away...no need to get it serviced if that is not the problem, other than that before this happened, it had alot of trouble reading, even brand new games. Help please?.

  • lil_fatty_8
    lil_fatty_8 May 11, 2010

    Will it open?... does it read any games? and will it play any games? if so, i can solve this.

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Unlucky! Have repaired many of these. There is a lot of nonsense on the web about wrapping a cold towel round it or taking the drive to pieces and wrapping the motor drive cogs with elastic bands. Its all a load of rubbish. If you're out of warranty and you fancy opening your xbox then go for it, the lense needs a clean with professional lens cleaner.

I bet when it first started you could tap it when it waas reading the disc and it would recognise it. This makes it worse and finally leaves you with a lens caked in cack.

So to summarise, open the Xbox (Subject to warranty of course, and if you want a guide to do this I can help you with that) and clean the lens with a soft clean lint free cloth and proper lens cleaning solution. If not then I would suggest an out of warranty repair centre, maybe a local games shop.

Just so you know its £55.00 from UK to Germany for the repair.

Hope this helps

Alen Boardman

Posted on Feb 13, 2009

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Hello, well rather than type out and try to explain the whole process, i will direct you to here and here. So much easier to "see" it than "read" it. The first link is for a tray that won't open. The second link is if the system actually says that it's reading the disk and the displays "tray open" message error. Both are common and very annoying. I have fixed many using both methods. If anyone is unfamiliar with how to open your xbox 360, you can watch how here. I hope this helps.


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Step 1: Confirm the E74 error loadTOCNode(2, 'moreinformation'); To verify that your console is displaying the E74 error message, follow these steps:
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Step 2: Submit a console repair request loadTOCNode(2, 'moreinformation'); If you are experiencing this problem, your Xbox 360 console must be repaired at our service center.

Start the repair process online. (http://service.xbox.com/)

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