My songs were deleted, then my screen turned black.
I went to turn on my sandisk refurb mp3 when i noticed that all of my songs were deleted. My screen started to turn purple then went to black. The circle is lighting up blue. I dont Know what to do!! Someone help me!! I got it as a gift and i told the person who got it for meand she got it for two other people. And theres died that morning. Exept that there screen just froze and wouldnt do any thing. So will soneone help solve these problems for me! Please!!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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1. Turn on and connect your Sandisk MP3 player to the computer using the USB connection cable. 2. Select "Open folder/device to view files" when prompted by Windows Explorer. You can also look for the Sandisk MP3 player under "My Computer." 3. Navigate to the folder on your device where your songs are stored. 4. Select the files (songs) you want to delete and press the "Delete" key. 5. Exit from the window, then disconnect the USB cable from the Sansa MP3 player. The player will automatically turn off. The memory will update the first time you turn the player on after deleting songs.
Force it off by holding the power button and see if it will start back up. If you can still connect to your computer do that and try to delete the song since its most likely a bad type/tag. You can also put the player in MSC mode and open My Computer to see which drive your player is. like f:/ or g:/ Then go to Start>Run and type chkdsk drive:/f An example - chkdsk g:/f or chkdsk f:/f since the f fixes errors on disk.
Reset your player back to normal. Note that this will delete all files you have on your player, but it resets the player as if you just bought it. To do a safe reset, please make sure that your player is only a Sansa E250, not Sansa E250R. Here is the link that resets your player back to normal. http://forums.sandisk.com/sansa/board/message?board.id=smc&thread.id=755
If you understand it carefully, you will have no problems. I recommend you read it one by one so that your player doesn't get bricked (kind of un-repairable) because the steps you followed were wrong.
u have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following:
2. change lock switch to orange position
3. Press and hold rec button (at left side)
4. while pressing the rec button, turn the player on
5. it will appear the boot menu. connect the USB cable and try to continue the firmware
6. if it doesn't work, do a firmware downgrade. download this file:
7. execute the application while in boot mode