Question about Philips GoGear SA3245/37 Digital Media Player

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  • tini242 Dec 29, 2008

    After charging the batterie, the player says updating. I cannot even turn it off or connect to the device manager. Any ideas?

  • juliesdolls Apr 16, 2009

    I have the same problem and resetting doesn't do anything. It's like it doesn't properly boot. All I get is the Philips logo and then it says error and shuts off.



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OK to Disconnect just means ur battery is full and no files are in transfer to the device. After changing battery, the device will update fora minute, if after a decent ammount of time goes by and nuthing happens, use a pin and hold down the reset button, forcing the device to power down, turn it back on and try to let it update again

Posted on Jan 04, 2009


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Is the monitor showing a blank screen or is it showing the message NO SIGNAL??

If you have a Desktop try the steps below:
If it is showing the message NO SIGNAL, then the video card in the computer is bad, because when the monitor is bad, it will show nothing at all. To isolate the problem plug another monitor on the computer and see if it displays. Borrow a monitor from a neighbor, friend, relative or co-worker and connect it to the computer. If the Borrowed monitor displays ok, then your original Monitor is bad. If the Borrowed monitor displays the same as your original, then the video card in the computer is bad.

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When i connect my player to pc it is showing donot disconnect. and when i open the folder in my pc nothing is seen. and when i click on properties, it is showing like this: used space 0 bytes free space...

When connecting the player to your PC via the USb cable the screen will light up and say "OK to disconnect".
This is normal.

Go to My Computer and you will see the Philips Removable Drive icon. Double-click on that and you should see various folders. Click on Music and add your MP3 files in tere.

To add videos to this player you need to use the software Philips provided. It's a bit complicated to use so follow the instructions carefully. The software will convert the videos to a Philips format to enable you to add them to the Video Folder. You can't just add a file as this will not work, it needs to be converted.
Hope this helps you.

Jan 28, 2011 | Philips GoGear SA3245/37 Digital Media...

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My computer is on but nothing is on the monitor, how do I firstly test if the problem is the monitor?

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No input signal

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The screen does not come on

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Its keeps shutting down when i plug it into the usb

Here's your problem: there is no problem. Unless you can't access it from the computer like you do a normal thumb drive, this is normal. It doesn't let you listen to music while plugged into the computer. Sorry. It should work if you remove it from your computer correctly (Safely Remove).

Jan 28, 2009 | Philips GoGear SA3245/37 Digital Media...

1 Answer

I have a philips mp3 player model sa3245/37 and it will not charge when i plug it into the usb in the computer or when i plug it into the wall. ive pressed the reset button and still doesnt do anything ive...

The player may not be compatible with your computer. It may have something to do with the age of it. Mine doesn't work on computers that are really old or on the PS2. Try getting a Music Power Duet charger. The player should work on that. You can buy it from walmart.

Jan 08, 2009 | Philips GoGear SA3245/37 Digital Media...

1 Answer



plug it in your computer.
in my computer look for removable drive
right click on it
click format

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