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I am getting lens error, to restart camera - canon SD 870

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  • smolavi Feb 20, 2009

    I get lens error message . lens will not retract I can not take pictures 

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Nov 14, 2010

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Posted on Jan 02, 2017

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My canon powershot SD880 IS tells me lens error restart camera when i turn it on and i dont know what to do?


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

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2 Answers

I have a Canon PowerShot SD 870 IS and I dropped it 2 days ago. Now I'm trying to fix it. It's giving me an error that says "lens error, restart camera" How do i fix this problem?


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Sep 23, 2010 | Canon PowerShot SD880 IS / Digital IXUS...

1 Answer

Lens error


Most of these errors are caused as a result of some kind of impact or it has been dropped or something else which has caused damage to the lens system.

Since it is not working, try this, but be warned that it could cause more damage to the lens system.
Try to pull on the lens and possibly to push as you start the camera. Try this a few times until it is working or you decide it is not going to work.
If something is broken internally, no help will fix it. It will need repair or sell for parts on a site like Ebay.

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1 Answer

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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There could be a number of reasons for the lens error. ie. . sand in camera, impact damage etc. Typically the lens can be dissasembled and repaired by a competent camera repair technician. If you are certain that you did not damage the camera in any way I would send it back to canon for a warranty repair. If you however think you could have damaged it you are probably looking at around $100 to repair the camera. Hope this helps!

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I have the same problem. How do you restart the camera. I have pulled the battery and SD card, but can't get to a menu screen to restart to camera.

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The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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I'm assuming you have a lens error which is giving you the restart message.
It is kind of misleading, but to restart the camera means to power cycle the camera or remove and reinsert the battery.
If you do have a lens error, if restarting the camera doesn't work, you'll need to get the lens fixed if to remove the error.

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