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When your downloading music the mp3 player must completely write the data files completely onto it. Your mp3 player must not. Try downloading the data of the songs over. And do not mess with the process such as playing music on the computer or Doing anything else on the computer as well. I hope this helps.
MP3 players can only play music files in mp3 file format. Google search for free mp3 music files and
download them to your computer. Then connect the USB cable that came with your
player, connect it to your player and then plug it into the USB port on your
computer. The computer will see the player as an external storage device, then
copy the mp3 music files to your player. You can convert your
CDs for free and copy them to your MP3 player. Please click on this link and
follow my instructions :- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
You all are not all having the same issue at all. The vast majority of you have loaded songs that are the wrong format into the player, which is why they aren't recognized once you disconnect from the PC. You should convert them to Mp3 format to avoid having this problem in the future.
It sounds like there is a problem with the firmware...call sandisk and have them do a firmware upgrade on the device...once you do that it should fix the problems you are having right now...email@example.com