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Failure to restart after installing sprint smartview

We bought the new Acer yesterday and then installed out sprint smartview, afterwards you are prompted to restart before beginning the application. When we tried that, the cp will not restart. What could the problem be. By the way, we bought the display model, could that have anything to do with it? Acer Aspire 5735Z -install Sprint Seirra compass 597U
on reboot- VIsta SP1- windows splash screen, goes dard, goes darker and never finishes boot-

was version 1.11 of 597U- seb site says to download the latest version (1.18 this is fixex- Acer and one other machine)- latest download was 1.20- said to run this BEFORE attaching the 587U and to contact mfg if have already installed 1.11 or 1.12- mentioned that a external mouse and keyborad may work- in safe mode usb keyuboard and usb mouse work- tried to uninstall but said windows uninstaller unavailable. Anyone have any ideas?

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  • 279 Answers

Use System Restore. Back it up to before you installed the offending hardware.

Posted on Dec 29, 2008

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I thank you for giving a rating to this solution if it has been helpful.

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If you can not get it to work there is a work around.

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Usually when you have a network connection but cannot access the internet there is an IP issue. Here are some things to try:
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Failure to restart after installing sprint smartview


You stated this is a floor model,is it under warranty.If it is, take it back to let their IT dept. to work on it.This isn't a normal problem and It may just be a coincidence that you installed a program and the laptop shut down. I've never seen a program shut a computer down and not start up again. You may have had a couple of things that happened.First do you have internet security installed. Was the sprint software install from a disc or off the internet. If you downloaded the software from the internet without security software...AVG Norton,nod32 whatever... there's a chance that you downloaded a virus and that's what has caused the problem.If that's not the case...you may have got a bad HD. It's possible for that to have happened. Anyway I hope this was a little helpful. Again if it's under warranty take it back in that's why you buy new.

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Error Code 2753


be sure to completely remove any programs having to do with sprint smartview reboot computer and then plug the air card in the computer and run the setup from the pop up window that states new device found reinstall the smartview connection manager through the preinstalled drivers located in the device itself then after installation is complete reboot and then connect issue is fixed

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