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After running the recovery CDs and restarting my desktop computer it is asking for an Administrators ID and Password. The one I had on it before will not work and now I am stuck on this screen and cannot get past it. Any ideas what I can do? Tried calling Gateway Tech Support but I have to pay to talk to them because my warranty is over. (Pay to talk? Who do they think they are?) Computer runs Windows XP.
I meant to mention this on my original post but forgot...this same thing happened when it came straight out of the box after getting it home from the store...had to call support but forgot what they told me to do...if I can fix this without creating or downloading anything it would be great. Since I restored it to factory settings, would there be any passwords to recover?I meant to mention this on my original post but forgot...this same thing happened when it came straight out of the box after getting it home from the store...had to call support but forgot what they told me to do...if I can fix this without creating or downloading anything it would be great. Since I restored it to factory settings, would there be any passwords to recover?
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Re: I ran the recovery CDs/Administrators password
Go to http://www.ubcd4win.com/index.htm to download UBCD4Win. UBCD4Win will allow you to creat a bootable disc with your Windows disc that will have the Windows environment and tools to recover passwords among other things. Read the instructions carefully.
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You must login in with the administrators account to change other users passwords or retrieve them. If you don't know the administrators password you may have to start from scratch and re-install the O/S.
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse. Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab. Click "Password Settings" and then type a new password into the text box. Click "OK" and then click "Restore System to Factory Default". Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process. Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings. or if you are running XP If you set your machine back to eMachines factory settings, it might help you for a short while but if you don't have effective virus protection your problems will return in short order.
You should get rid of this virus with an effective virus remover.
If you know when you got the virus, you can do a system restore to a time before the virus was on your system. This article tells you how to run it from safe mode http://bertk.mvps.org/html/safemode.html
Your best protection in general is a complete internet security suite such as Bitdefender or Norton internet security 2009.
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse. Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab. Click "Password Settings" and then type a new password into the text box. Click "OK" and then click "Restore System to Factory Default". Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process. Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings. or if you are running XP If you set your machine back to eMachines factory settings, it might help you for a short while but if you don't have effective virus protection your problems will return in short order.
You should get rid of this virus with an effective virus remover.
If you know when you got the virus, you can do a system restore to a time before the virus was on your system. This article tells you how to run it from safe mode http://bertk.mvps.org/html/safemode.html
Your best protection in general is a complete internet security suite such as Bitdefender or Norton internet security 2009.
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse. Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab. Click "Password Settings" and then type a new password into the text box. Click "OK" and then click "Restore System to Factory Default". Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process. Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings. or if you are running XP If you set your machine back to eMachines factory settings, it might help you for a short while but if you don't have effective virus protection your problems will return in short order.
You should get rid of this virus with an effective virus remover.
If you know when you got the virus, you can do a system restore to a time before the virus was on your system. This article tells you how to run it from safe mode http://bertk.mvps.org/html/safemode.html
Your best protection in general is a complete internet security suite such as Bitdefender or Norton internet security 2009.
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse. Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab. Click "Password Settings" and then type a new password into the text box. Click "OK" and then click "Restore System to Factory Default". Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process. Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings.
also you can download the recovery disc but they are no long free
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse. Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab. Click "Password Settings" and then type a new password into the text box. Click "OK" and then click "Restore System to Factory Default". Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process. Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings. orif you are running XP If you set your machine back to eMachines factory settings, it might help you for a short while but if you don't have effective virus protection your problems will return in short order.
You should get rid of this virus with an effective virus remover.
If you know when you got the virus, you can do a system restore to a time before the virus was on your system. This article tells you how to run it from safe mode http://bertk.mvps.org/html/safemode.html
Your best protection in general is a complete internet security suite such as Bitdefender or Norton internet security 2009.
Remove any DVDs or CDs from the optical drives and then unplug all peripheral devices except for the keyboard and mouse.
Click the "Windows" button and then type "eMachines recovery management" into the search box. Click on "eMachines recovery management" in the results list and then click the "Restore" tab.
Click "Password Settings" and then type a new password into the text box.
Click "OK" and then click "Restore System to Factory Default".
Type the recovery password into the "Password" text box and then click "OK". Click "Next" To start the recovery process.
Click "Finish" and then wait for your computer to restart. This procedure could take several minutes. Once your computer has restarted, you'll be prompted to create a new user account, enter the date and time and set up the internet settings.
or if you are running XP If you set your machine back to eMachines factory settings, it might help you for a short while but if you don't have effective virus protection your problems will return in short order.
You should get rid of this virus with an effective virus remover.
If you know when you got the virus, you can do a system restore to a time before the virus was on your system. This article tells you how to run it from safe mode http://bertk.mvps.org/html/safemode.html
Your best protection in general is a complete internet security suite such as Bitdefender or Norton internet security 2009.
I meant to mention this on my original post but forgot...this same thing happened when it came straight out of the box after getting it home from the store...had to call support but forgot what they told me to do...if I can fix this without creating or downloading anything it would be great. Since I restored it to factory settings, would there be any passwords to recover?
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