Question about i-mate SP5m Smartphone

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Imate 9502 Sound Problem

My imate 9502 sound suddenly stopped working about a month ago. The sound stopped working in both internal and external speakers. When people call me they can hear me but i cant hear them.

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  • CARLOS R SOUZA JR
    CARLOS R SOUZA JR Jan 31, 2009

    I have noticed such a behaviour on my 9502 a couple of times too, but I suspect it might, as usual, be caused by third party applications. One time I noticed it happened when I left fring connected whilst in suspended mode. I'm not sure it fring was the culprit, though, because I had HTC Home running, as well, which happens to be a truly heavy application. On another occasion, it happened with no apparent reason at all. Luckly, whenever it happened, it turned out to be temporary, because I got it fixed by soft resetting my device. I have just uninstalled HTC Home and left fring running again, just to be sure. Guess what? Problem seems to be fixed ! Will report back if it isn't...

    Cheers!
    Carlos

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  • 1,118 Answers

New report: the problem was not caused by HTC Home, after all. It was fring's fault. In fact, I think the 9502 doesn't like VoIP client applications at all, because I have just experienced the same problem (all sounds desappearing from all possible channels, including BT) when trying the age client. So, my advice is: uninstall all VoIP client applications from your device !

I'm now in process of try & error in making the native WM6 VoIP feature work through 3g (since via WiFi it is already working: probably a codec issue)...

Cheers!
Carlos

Posted on Jan 31, 2009

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1 Answer

My imate 9502 sound suddenly stopped working about a month ago. The sound stopped working in both internal and external speakers. When people call me they can hear me but i cant hear them.


I had experienced such a problem a long time ago, and, as far as I remember, it was related to the installation of Voip softphones, such as fring, Nimbuzz, agephone, etc. The 9502 doesn't seem to like them, at all. All sound channels simply got muted, normally after the device was suspended after a Voip call. A simple soft reset (by pressing the reset pin on the keyboard with the stylus pen) used to solve the problem.
However, if a soft reset doesn't help in your case, you'll have to hard reset your device. If its keyboard and screen are fully operational,.it is recommended to backup your personal data first (PPCPimBackup is an excellent and small application to do it), since a hard reset will restore your device to its factory defaults. Then, tap on 'Start > Settings > System tab > Master Clear' and follow the instructions.
If your device is not operational, at all, please, post here, so I could tell you how to hard reset by hardware means.
Good luck! Carlos

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