There is a black box on the screen, that we can not get rid of.
If we push on buttons it disappears, but comes back on as soon as the button is released.
We have read the manual and can not find the solution.
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Try website like Remotes.com to buy the tv original remote to used.U will used the tv original remote to turn to channel 3 with ease.After u have the tv original remote push the menu button go into Closed Captioning functions turn off like TEXT 1,2,3...The big black box will not appear on the screen again.Tv used it manually control buttons up and down channels trying to get to channel 3.U will never get it to tv channel 3 because tv channel 3 was not save on it memory list of on the tv turn manually channels buttons programming memory.Tv have a manual button said MEMU button on it tv front bazel frame?Yes.Might could used the Menu button on the tv frame to get in to turn off TEXT 1,2,3...to stop the big black box to show up on the tv screen again.
You have the closed-captioning turned on and set to "text" mode. It probably got set this way because of the flicker. Use the remote (or front panel menu buttons if this set has them) to get into the closed-caption settings. Turn captioning off and the box will be gone.
In case you're curious, the reason this happens is that the set clears the screen where the text will be displayed, but there's no text. On programs or channels without captioning the box disappears.
It sounds like a text box that isn't receiving any text. If it covers almost the entire screen, then you might have accidentally got the settings into DEMO mode. It could also be a box for closed captioning, but that usually covers just the lower part of the screen. Either way, the solution is to go into the setup menu and restore facotry presets.
The problem with the black box happened to me. I had pushed the subtitle button on my remote by mistake. Interestingly enough, as soon as I pushed the SUBTITLE key again, on the remote, the black boxes disappeared.
It also says CC which means closed captioned-- So the bottom on my remote is Subtitle, and then on the subtitle button is cc...
The black box is there because your closed captioning is on and set to text mode. Some channels send the signal even when there is no actual text to display. You can get rid of it by either turning off closed captioning or changing it to CC1 or CC2 mode instead of text. If you can't find those settings, then restore factory settings as directed in your user manual.