I recieved my zune about 5 days ago and it was working fine. I charged it once when I got it and a second time after the battery died. When the battery died for the first time, I thought it was strange that it hadn't of lasted that long without charge, it lasted about 5 hours. Then yesterday it said that it had low battery but I kept on listening to it for a far amount of time. After a while, I was in the car and I had it on my lap and I was sitting in the front seat, In direct sun light. The music stopped playing and I thought it just died. Then when I got home I tried to turn it on and nothing was happening; all I saw was a black screen. I tried charging it, opening up the zune software, reseting it, putting it to sleep, but nothing happened. I think it has been over heated by the sun or when i got the zune there was something wrong with the battery. Could someone help me try and figure this out or should i just get it repaired or get a new one?
Re: ZUNE NOT WORKING! ONLY BLACK SCREEN! WONT CHARGE!
Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely. Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.
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One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.
now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*