Question about Microsoft Zune JS8-00001 Digital Media Player

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No response from Zune; black screen.

I recieved my zune about 5 days ago and it was working fine. I charged it once when I got it and a second time after the battery died. When the battery died for the first time, I thought it was strange that it hadn't of lasted that long without charge, it lasted about 5 hours. Then yesterday it said that it had low battery but I kept on listening to it for a far amount of time. After a while, I was in the car and I had it on my lap and I was sitting in the front seat, In direct sun light. The music stopped playing and I thought it just died. Then when I got home I tried to turn it on and nothing was happening; all I saw was a black screen. I tried charging it, opening up the zune software, reseting it, putting it to sleep, but nothing happened. I think it has been over heated by the sun or when i got the zune there was something wrong with the battery. Could someone help me try and figure this out or should i just get it repaired or get a new one?

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SOURCE: My zune screen was frozen

did you get an answer yet? Mine is doing the same thing. If you find out can you e mail me at dandsross@yahoo.com

Posted on Dec 31, 2008

  • 5 Answers

SOURCE: Zune won't turn on or charge

I have had A zune before the charger that comes with it only works for a few charges you will have to get a differant chager for it, it worked for me

Posted on Jan 04, 2009

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SOURCE: ZUNE NOT WORKING! ONLY BLACK SCREEN! WONT CHARGE!

Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely.
Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.

Posted on May 13, 2009

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Zune won't respond to any key presses.


I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).

I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

Jun 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

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Zune 80 GB - Won't Charge


i lost my drivers microsoft lifecam vx-1000

Feb 07, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

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Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My 30 gb zune is frozen


http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

goto step 4 only remove clip for battery wait ten seconds. It worked for me!

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune 80 gig will not start


My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

ZUNE NOT WORKING! ONLY BLACK SCREEN! WONT CHARGE!


Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely.
Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

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my zune had the same problem. but i found a solution. hold the down button and the return key at the same time for 5 seconds. make sure you dont hold the up key while doing this because it will reformat your zune. i havnt tried the reformat but thats what i heard

May 14, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

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now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

Feb 18, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

5 Answers

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I had the same problem (frozen after first time trying to charge.) I found the solution on another site. I just unplugged the device and let the battery drain completely, then plugged it back in (rear usb port) and voila, it works, that simple.

Nov 30, 2007 | Microsoft Zune JS8-00001 Digital Media...

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