Question about Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen touch keeps falling over!

I'll sum up ha ha!
i get a number of problems from mine, and i hate to trash it - but might have to!
problems are:
freezes during playback
freezes in recovery mode
wont switch on
wont switch off
lock function intermittent
pc wont recognise, then for no reason it will
unsure of latest or most reliable firmware to use
cannot always activate recovery mode, and when i can it rarely makes any difference!
after all this, i find if i leave it a few days for the battery to completely deplete, the bloody thing wants to work again!
i'm running vista btw

any help / suggestions greatly appreciated, i dont really wanna lose the little bugger! thanks in advance!

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 146 Answers

Sounds like the hard drive is getting flakey. They are easy to replace if you are good with a screwdriver and are not afraid to work on stuff like that. You can also put larger capacity hard drives in them.
There are sites all over the web that give info on upgrading Creative Zen hard drive players. I have a Zen Xtra 30GB that has issues too, but before I opted to replace it with an iPod, I had a whole list of sites that dealt with hacking those players. The drives are easy to replace and they are just standard notebook hard drives. Mine has a Toshiba drive in it I think. I just read on another site that you will need to use this drive Hitachi 1.8" Travelstar model HTC424020F7AT00. I am not sure if they still make that drive but you can try finding a drive that has similar specs.
If replacing the drive doesn't work you may just have to break down and get a new player. The iPod classics are a good capacity player, and the price has come down a good bit. Plus the warranty is a year as opposed to Creative's 90 day.

Cheers and best wishes

Posted on Jan 01, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Service center for creative mp3 in kerala?

I had the same problem....ok here's what you do, make sure the ZEN is off first then switch it on my pushing the switch down (like usual).So switch it on and press the play/pause button at the same time. It may take a couple of tries but after you get it, the screen will say "Recovery Mode" at the top. Now go down to "Clean Up" and click it. It will then ask, "Disk cleanup will be performed. Continue?" Click yes. When it's done, turn off the ZEN and turn it back on. Does it work!? Ha I'm a 13 year old genius.

Jan 14, 2010 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Touch 20GB software (cd) problem

I had the same problem and downloaded the necessary software from the Creative Support site. Try and select Zen Touch

Jan 06, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative labs zen touch frozen

When this happens to my zen player, I take out the battery and then put it back on. Then I make sure to charge it fully. Good luck.

Sep 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

Serial number

On a Creative ZEN model, it is located on the same edge opposite the reset button hole. I just found it, was looking for mine, too. Good Karma!

Apr 04, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative labs zen touch mp3

"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Jan 25, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative nomad jukebox zen extra

no im sorry to say it best if you just format it and start a gain or try itunes and possibly the program will pick it up ?

Jul 30, 2006 | Creative Labs Zen Touch MP3 Player

Not finding what you are looking for?
Creative Labs Zen Touch MP3 Player Logo

59 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

618 Answers


Level 3 Expert

71338 Answers

Brad Brown

Level 3 Expert

15220 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides