Question about Canon LaserClass LC 8500 Plain Paper Fax

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Faxes I send are reduced in size and have series of black line down right hand side.

I am having an issue with our fax machine. whenever we copy or send a fax the person on the other end get the full fax but it is reduced in size and there is a series of long black lines on the sheet. Does anyone know how to resolve this?

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  • Larry Crutchfield
    Larry Crutchfield Apr 27, 2007

    Here is an image of what the problem looks like.

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  • 59 Answers

If its reduced in size during transmit or copy then simply place a letter size document in the feeder and close the two sliders up to the sides of the paper. If you don't close the slider up to the paper it will go into auto reduction

Posted on Aug 10, 2007

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Posted on Jan 02, 2017

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I have a brother 770 fax. When making copies or sending faxes the paper has long black narrow lines running from the top to bottom. Please help.


Hi There!
One reason why you're having a black line on the copies you make and faxes that you send it's because the scanner glass inside the fax machine is dirty. Here's what you can do to resolve you're issue.
-Make sure the printer is off and unplugged from the power outlet for your safety. -Open the control panel, Prepare a dry lint free cloth and isopropyl alcohol, dampen the cloth with a small amount of alcohol. -Inside the fax machine look for a the long scanner glass clean it with the dampened cloth, using hand try to feel if there are debris or dirt and concentrate on cleaning that part. -Directly above the glass you will see a white strip clean that also with the dampened cloth
Once you're done cleaning, close the cover and plug it back in. Try to copy a blank sheet of paper and if you can still see the same line clean it again for about 3-5 times, Make sure to make a copy everytime you clean the glass.
Hope this helps!

May 08, 2011 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

I keep getting a black line about 2 inches along the right side of the paper if copying as well any faxes sent are also getting that blac line. Brother fax machine intel 4750e


Well you said the Lines are present when you are copying and when you are sending from the fax unit. Copying and sending functions both uses the scanning unit. What you lift open the document feeder for original documents. In there you should see rollers and a glass. clean this glass with cotton swab and alcohol for left to right the entire glass. Close the unit and try copying or sending, documents should now be clean.

Apr 04, 2011 | Office Equipment & Supplies

1 Answer

My Brother Intellifax 4100 sends faxes that appear with a solid black line on the side--i think it's the right hand side. It prints copies the same way. How can I fix it?


if the faxes going out have the line but coming in print out clear then the glass at the document feeder is dirty and probably needs cleaning.. check under the feeder cover and look for a glass piece where the documents go in this picks up dirt and typex and when it scans the document it thinks its on the original.. a soft cloth and some glass cleaner should clean it off..

Jul 11, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black line down right hand side how do i get rid


Open the original feeder of the fax and look for dirt on the platen(thin glass ) glass usually white out or postit glue clean with damp rag or isopropyl alcohol
Good luck

Apr 19, 2010 | Office Equipment & Supplies

2 Answers

Brother Intellifax 1" black line on right in send & copy modes


lift up your document feeder and check for something on the **** glass

Nov 16, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black Vertical Lines


This can be caused by a damaged fuser or drum try to change the cartridge and if that does not resolved the issue then its the fuser

Mar 27, 2009 | Sharp FO DC500 Plain Paper Laser Fax

2 Answers

Black line about 1 1/2 inches wide down side of faxes or copies


if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.

hth,
razors

Jan 27, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Same black line on right side problem


take out your drum unit and make the blue plastic corona wire cleaner on the drum unit is pushed all the way over to right side. see if that helps.

razors

Dec 30, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black lines on faxes


Open up the document feeder (where you put paper to send) and look for wite-out on the thin glass.

If it's not dirty, you probably have a bad scanner unit. Uneconomical to repair.

Sep 23, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

Incoming fax problem


DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.

Mar 01, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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