Question about Canon LaserClass LC 8500 Plain Paper Fax

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Faxes I send are reduced in size and have series of black line down right hand side.

I am having an issue with our fax machine. whenever we copy or send a fax the person on the other end get the full fax but it is reduced in size and there is a series of long black lines on the sheet. Does anyone know how to resolve this?

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Re: Faxes I send are reduced in size and have series of...

If its reduced in size during transmit or copy then simply place a letter size document in the feeder and close the two sliders up to the sides of the paper. If you don't close the slider up to the paper it will go into auto reduction

Posted on Aug 10, 2007

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I have a brother 770 fax. When making copies or sending faxes the paper has long black narrow lines running from the top to bottom. Please help.

Hi There!
One reason why you're having a black line on the copies you make and faxes that you send it's because the scanner glass inside the fax machine is dirty. Here's what you can do to resolve you're issue.
-Make sure the printer is off and unplugged from the power outlet for your safety. -Open the control panel, Prepare a dry lint free cloth and isopropyl alcohol, dampen the cloth with a small amount of alcohol. -Inside the fax machine look for a the long scanner glass clean it with the dampened cloth, using hand try to feel if there are debris or dirt and concentrate on cleaning that part. -Directly above the glass you will see a white strip clean that also with the dampened cloth
Once you're done cleaning, close the cover and plug it back in. Try to copy a blank sheet of paper and if you can still see the same line clean it again for about 3-5 times, Make sure to make a copy everytime you clean the glass.
Hope this helps!

May 08, 2011 | Brother IntelliFAX 770 Plain Paper Thermal...

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I keep getting a black line about 2 inches along the right side of the paper if copying as well any faxes sent are also getting that blac line. Brother fax machine intel 4750e

Well you said the Lines are present when you are copying and when you are sending from the fax unit. Copying and sending functions both uses the scanning unit. What you lift open the document feeder for original documents. In there you should see rollers and a glass. clean this glass with cotton swab and alcohol for left to right the entire glass. Close the unit and try copying or sending, documents should now be clean.

Apr 04, 2011 | Fax Machines

1 Answer

Hp officejet 6500 instructions for receiving a fax? Thanks

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

My Brother Intellifax 4100 sends faxes that appear with a solid black line on the side--i think it's the right hand side. It prints copies the same way. How can I fix it?

if the faxes going out have the line but coming in print out clear then the glass at the document feeder is dirty and probably needs cleaning.. check under the feeder cover and look for a glass piece where the documents go in this picks up dirt and typex and when it scans the document it thinks its on the original.. a soft cloth and some glass cleaner should clean it off..

Jul 11, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black line down right hand side how do i get rid

Open the original feeder of the fax and look for dirt on the platen(thin glass ) glass usually white out or postit glue clean with damp rag or isopropyl alcohol
Good luck

Apr 19, 2010 | Fax Machines

2 Answers

Brother Intellifax 1" black line on right in send & copy modes

lift up your document feeder and check for something on the **** glass

Nov 16, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black Vertical Lines

This can be caused by a damaged fuser or drum try to change the cartridge and if that does not resolved the issue then its the fuser

Mar 27, 2009 | Sharp FO DC500 Plain Paper Laser Fax

2 Answers

Black line about 1 1/2 inches wide down side of faxes or copies

if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.


Jan 27, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Same black line on right side problem

take out your drum unit and make the blue plastic corona wire cleaner on the drum unit is pushed all the way over to right side. see if that helps.


Dec 30, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black lines on faxes

Open up the document feeder (where you put paper to send) and look for wite-out on the thin glass.

If it's not dirty, you probably have a bad scanner unit. Uneconomical to repair.

Sep 23, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

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