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Your ps2 lens needs cleaning 1.Open your ps2 (if its the fat one) if its slim you should be able to see it just by opening the cover lid 2.Use a cotton swab w/ alcohol or lighter fluid to slightly rub the lens just cleaning it
3. Put the cover back enjoy! 4. If still doesn't work pm me.
Fat and Slim PS2's generally have different playability with disks. a slim, for example, does not want to play old blue-backed disks, though it will easily read PSX black backs.
I'll need more information on the disk and the PS2 to give a complete answer.
Well first off, make sure the disk if in PS1 OR PS2 format. That is what the PS2 Is requesting when it says "Please insert Playstation or Playstation 2 format disk. The Slim PS2 has various problems reading disk.(Don't Know why? I own it and Know it does). The Fat version(1st version) is a much better system, in my opionion. Try blowing air to clean the disk reader. Or changing the disk reader portion out, At a small price.
If you are in North America, you PS2 will not play PAL formatted disks. (NTSC is what is used here). You would need a modded PS2 to play the game. If you can get your money back, I would recommend that. If not, then you might want to try to sell it on eBay.
Have you try-d cleaning the lens with a cheep cleaner ((disk type)) some times a can of compressed air works to blow the junk out.OPENING IT YOUR SELF LAST RESORT . but if you have to ill make ya video on how to replace it.
If this is a rental copy the most likely answer is simply that the disk is scratched or damaged to the point that your PS2 can't read it.
With rental games you also need to double check that store staff placed the correct disk in the box, have a look at the disk an ensure it is not an XBox copy.
This message would normally suggest however that the copy you have is not from the same region as you're PS2, if you have a US PS2 it will only play US PS2 games, if you have a UK PS2 it will only play UK PS2 games Etc. you cannot play UK games on a US PS2 and vice versa unless your PS2 is fitted with a 'mod chip' and you will usually require a 'swap disk' as well.
**be sure you understand the copyright issues involved if you decide to pursue this**
Another possibility is that it is a DVD R, not a legitimate disk, without a 'mod chip' your PS2 will not read games written to DVD R/RW (and doing so is most definitely illegal regardless what those to cheap to pay for there games will tell you about "backups").