Toshiba satellite laptop comes on and stays at windows xp page
When turned on, it goes to black screen that asks if we want to start it in safe or normal mode, whatever mode we choose it just goes to the xp screen and the little blue digits keep blinking across the screen
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Re: toshiba satellite laptop comes on and stays at...
If Safe Mode doesnt work then you may have to do a "repair" of your O/S. Place your Windows XP CD into the CD-Rom drive, reboot and once you see the options if you want to Install or Repair - choose Repair. This option will make repair to your O/S and for safe mode. Once repair is complete do a complete Anti-Virus and Spyware scan of your Hard Drive. If you can boot into Safe Mode to run the ani-virus much better.
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Try start up in Safe Mode press F8. Choose Safe Mode, when at the choice window, to select either Safe Mode Desktop, OR System Restore, chooses system restore and choose a time before you had the "Problem" and follow instructions. This should get you back.
I Think Your Ribbon Cable May Be Damaged. If Its Still In Warrenty Send I Back .
If Not Take It To A Repair Shop And Get It Looked At. Or You Could Just Format It And Install A fresh Version Of Windows. (Not recommended if you dont know what you are doing)
Thanks - that makes more sense. Sounds like a hardware problem. Most likely suspect, the hard drive. You'll want to get some diagnostic tests to run. I'd recommend just booting the CD to a command prompt and running some tests. You can search for some bootable cd's for this purpose that will make your like a bit easier www.hiren.info/pages/bootcd.
Your description of the symptom shows that your operating system installation has been corrupted. Fastest and easiest way to resolve the Issue using the "Recovery and application disk" (it comes with laptop) to perform full system recovery. I would like to remind you full system recovery will erase everything saved on Hard drive. You can check possible option on http://support.toshiba.com
If you dont have recovery and application disk you get one. You can call Toshiba @ 1-800-457-7777
Do you hear the cd/dvd working? Is the machine booting to the cd?
If so, boot using the WINXP cd. When it comes to the install screen say yes to a new install, it will ask you to accept the license, press F8. XP will then check for previous versions of windows already installed. If it finds one, select "R" to repair the existing copies of XP. You may need to reactivate your copy of windows and redo any updates but thats no big deal.
Now if none of that works try the following:
Can you access the start options menu when the machine boots by pressing the F8 key as the first toshiba screen is shown keep pressing F8 until a screen appears that shows:
Safe Mode w/ Networking
Safe Mode Command Prompt
disable auto restart
and some other entries
Choose safe mode with command prompt.
it will look like an old ms/dos window.
type CHKDSK /R
Send me any error messeges you have received or any other info you think may help.
Let me (again) know what happens.