Question about Motorola Mobility HS850 Consumer Headset

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My headset does not hold its charge

My headset is about a month old. I had not had any problems until about a week ago. I charged it overnight and by 1pm after minimal use, it is dead.

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  • kevin busch May 02, 2007

    That worked. Thanks for your help.

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  • 106 Answers

Usually Lithium-Ion batteries have a Memory effect, ie. the battery should be 100% consumed then only recharged. If the battery is only 40% used and recharged then the battery will give you only 40% of it's total charge. The battery starts showing you empty after it is 40% consumed even it was 100% charged. Now there is solution for this-Drain battery upto full, store it in a cool place like Frigde then charge it full then again use it upto last. Repeat this procedure for 2-3 times.Your battery should come to normal state. Also check the charging current of the charger.The charger might also be faulty.

Posted on Apr 26, 2007

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Posted on Jan 02, 2017

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Im strongly recommend you, buy a new original charger otherwise you can damage your headset.
The red light you saw probably because your charger is not compatible.

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I've had my plantonics headset for two weeks now and has worked great. Today, however, when I went to turn the unit on after it was recharging all night, holding the power button did nothing. I plugged...


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Some devices do not need to be charged for a very long time as this leads to eventual destruction of their battery.
The only way i can specify for you is for you to do the following.
Put it on charge and try turning it on, see if it comes on. If it does, the battery may be spoiled so cannot retain charge to power the device as it may have been over charged.
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This is a "known issue" that I have raised to Plantronics. Whether they do anything about it, remains to be seen. The workaround I have discovered seems to work with both of my P590 headphones that stopped charging:

1. Plug in the USB charging cable to a laptop or computer that is powered on.
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3. Connect the 3.5mm headphone cord cable to the headphone output on the laptop of computer (this is the long cable with the normal 3.5mm stereo plug at each end)
4. Plug the other end of the 3.5mm cable into the P590 input.

The headphones should start charging.

Carlos (New Zealand)

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