Question about Ecoquest Fresh Air Living Air Purifier

1 Answer

Away mode broke my fresh air by ecoquest

I left and set my fresh air by ecoquest on away mode. When I got back a few hours later the machine would not turn back on. Please let me know what I can do to fix this problem.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 31 Answers

There could be a couple issues at play here.
1) The power cable might not be plugged in correctly.
2) The fuse might be blown
3) there might be another electronic failure.

1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out.
For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.

I hope this helps.
Eric

Posted on Feb 05, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How long do Ecoquest purifier plates last?


The "Replace Plate" message comes on for more than just the plate. Is the fan still running when it displays (Replace Plate"? The squeaking noise would be coming from the fan. I don't know what all it works for. It does display when the plate contacts are dirty, when a wire to the plates is loose or corroded, when the bulb is bad or loose and when the ozone generator quits. I have encountered all of those. Plates should last a couple of years, depending what's going on in the indoor environment. Before you go any farther, call (336) 499-2505 - they give away information and will help you solve your specific problem.

Jun 11, 2012 | Ecoquest Fresh Air Air Purifier

4 Answers

Fresh Air Maachine by Ecoquest


I've read from some other posts on here that Ecoquest is good about returning the items and replacing them.

Jul 12, 2008 | Ecoquest Fresh Air Air Purifier

1 Answer

My fresh air 2.1 won't go into away mode. I


Fresh Air purifiers are noted for two weak points. The display circuit board and the main circuit board. Call (336) 499-2505 and they will help you work through the problem. They give away information.

May 25, 2012 | Ecoquest Air Purifiers

1 Answer

Perform cleaning on EcoQuest Fresh Air won't go away after pushing reset button


If you did not thoroughly clean the contacts for the ozone plate, the "Perform Cleaning" light will not reset.

May 05, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

No fresh air smell from EcoQuest Fresh Air 2.0. What is the fix for this? Everything else seems to work


The FA2 uses several technologies for purification. The "normal" mode produces purifiers using the honeycomb RCI cell and UV light. This has little or no odor.
Open the back of the machine, or shine a flashlight through the front to make sure the white 4" plate is inserted, closest to the back screen. If it isn't, you'll need to either put one in, or order one from Vollara (new EcoQuest company name) @ 1-800-989-2299. You can use #16618 as the dealer referral number if you are no longer in touch with the registered distributor who sold you the machine.
When you turn the machine to "purifier," you should then detect the "fresh air" smell. You'll see square footage numbers, which you should set according to the immediate area, NOT total for the building! Also, the machine directs the air flow to the sides in a "V" shape, rather than straight ahead. So if you're standing close to the machine, smack-dab in the front/center, you may not be able to smell any of the purifier!
When the machine is on "Away" mode, the purifier and fan are ramped up to maximum strength, and you can choose 2, 4, 6, or 8 hours for this super-sanitization. At then end of that time, the machine will return to whatever setting you had it on for daily operation. No people or pets should be in the immediate area, because the purifier is strong and likely to be uncomfortable. (Set the timer for 2 or 4 hours less than the time you expect to be "away," to allow the purifier levels in the home to return to a pleasant level.)
Hope this helped.

Jan 20, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

WET DOG


Hi Teresa,
that is certainly not the smell the machine should produce :)

The smells, other then fresh air, might be 'trapped' in the filter. So washing the filter (top rack of the dishwasher works for the metal mesh filters) might do the trick.

Another trick you can try is to put the purifier on the floor, turn it on high mode (away mode) and put a box over it. Let it run for an hour or two and the smells should be gone.

Make sure you have fairly new plates, to make the machine more effective.

Dutch

Jan 11, 2009 | Ecoquest Flair Air Purifier

1 Answer

Away mode broke my fresh air from ecoquest


Hi collin68,

There are a couple of things you can check. Look for a fuse in the chassis (in back). I believe it's a 1.6 Amp buss fuse - easiest way to pull it is with a couple of slotted screwdrivers or a good tweezers - go in on either end and pull it straight out.

If the fuse is good, check the ozone (O3) plates for burn holes or breakage.

There is also a safety cut-out switch on some models that has to be engaged in order for it to work properly - make sure this is either engaged, or that your unit doesn't have one.

If none of these work, write back with the serial # and I'll see if I can get more detailed. Also, let me know if it's still under warranty, and I'll try to help you get warranty service if it's called-for.

If this helps or solves the issue, please rate it accordingly.

Thanks for using Fixya.com,

Jon

Dec 28, 2008 | Ecoquest Fresh Air Living Air Purifier

1 Answer

How do you know if it is working (fresh air) Ecoquest?


I don't know if I'm allowed to post a link or not, but I'm giving it a try.

Here is a link to the .pdf for the product manual for an Ecoquest FreshAir unit:

http://www.ecoquestintl.com/dlrdown/website_om/faom_62-00230.pdf

This is the one that has the 'away' mode on it.

Here's the main website where the product manual link can be found, it may help you find your other manual:

http://www.ecoquestonline.net/retail_products/fresh_air.asp

Hope this helps!

susanszy

Nov 10, 2008 | Ecoquest Fresh Air Living Air Purifier

1 Answer

Fresh air 2.0: Unit cycles on and off.


The problem is dust or moisture on one or more of the circuit boards, in the bottom of the unit. The problem is usually caused by resetting the cleaning reminder without actually cleaning the machine. ;-) It hasn't been difficult for me to solve so far. Remove the filter. Remove the two screws that hold on the plate where the rear switch is located. The wires are long enough that they don't need to be removed from the switch. Use a blow dryer or dry compressed air to blow off the circuit boards. ****Keep your face out of the way!!! Be sure not to get the blow dryer too close or too hot. If you have a Warm setting, use that. Good luck!

Sep 30, 2008 | Ecoquest Fresh Air Air Purifier

1 Answer

Remote & buttons want work


HURRY - you are still within your warranty period. Call EcoQuest for support.

Jan 30, 2008 | Ecoquest Fresh Air Air Purifier

Not finding what you are looking for?
Ecoquest Fresh Air Living Air Purifier Logo

Related Topics:

198 people viewed this question

Ask a Question

Usually answered in minutes!

Top Ecoquest Air Purifiers Experts

Custom Exchange
Custom Exchange

Level 3 Expert

397 Answers

thevacdudes

Level 1 Expert

37 Answers

Fordexpert

Level 3 Expert

5331 Answers

Are you an Ecoquest Air Purifier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...