Question about Ecoquest Fresh Air Living Air Purifier

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Away mode broke my fresh air from ecoquest

I put my machine on the away mode and left for 3 hours. Nothing was wrong with my machine prior to this and when I returned the machine would not turn back on again. Please let me know what I can do about this

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Hi collin68,

There are a couple of things you can check. Look for a fuse in the chassis (in back). I believe it's a 1.6 Amp buss fuse - easiest way to pull it is with a couple of slotted screwdrivers or a good tweezers - go in on either end and pull it straight out.

If the fuse is good, check the ozone (O3) plates for burn holes or breakage.

There is also a safety cut-out switch on some models that has to be engaged in order for it to work properly - make sure this is either engaged, or that your unit doesn't have one.

If none of these work, write back with the serial # and I'll see if I can get more detailed. Also, let me know if it's still under warranty, and I'll try to help you get warranty service if it's called-for.

If this helps or solves the issue, please rate it accordingly.

Thanks for using Fixya.com,

Jon

Posted on Jan 03, 2009

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My fresh air 2.1 won't go into away mode. I


Fresh Air purifiers are noted for two weak points. The display circuit board and the main circuit board. Call (336) 499-2505 and they will help you work through the problem. They give away information.

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Perform cleaning on EcoQuest Fresh Air won't go away after pushing reset button


If you did not thoroughly clean the contacts for the ozone plate, the "Perform Cleaning" light will not reset.

May 05, 2012 | Ecoquest Fresh Air Air Purifier

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Just cleaned the unit. (Which I have done several times.) When pluging the unit back in I had the lcd display say the unit was in away mode. I pressed the buttons on the front to change the mode to 2500 sq...


Oops. It's possible that the incorrectly inserted plate caused the machine to malfunction. It may need to be sent to the factory so the computerized controls can be recalibrated. Call Vollara (new name for EcoQuest) Customer Service 800-989-2299.

Jan 31, 2011 | Ecoquest Fresh Air Living Air Purifier

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My EcoQuest fresh air was working fine over the weekend and then just stopped working. Is there a fuse or something or what is the best way to troubleshoot this problem?


There is a fuse (the small square insert at the back of the machine; push it in to release then pop it out.) Before checking the fuse, make sure the plug is firmly pushed into the back of the machine. Also make sure the wall outlet is working. Then check the fuse. If it's burned, replace it with one EXACTLY the same, usually available at an auto parts store.
Before inserting the new fuse, remove the protective cover on the back of the machine, remove the lint screen, and look inside to see if you can detect any obviously loose or corroded wiring or parts. If you can see nothing wrong insert the new fuse. If nothing works, you'll need to call the company.
Vollara (new name for EcoQuest) customer service is 800-989-2299. Ask for repairs. You may give #16618 as your dealer referral number if you aren't in touch with the registered dealer who sold you the machine. They'll explain your options.

Jan 24, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

No fresh air smell from EcoQuest Fresh Air 2.0. What is the fix for this? Everything else seems to work


The FA2 uses several technologies for purification. The "normal" mode produces purifiers using the honeycomb RCI cell and UV light. This has little or no odor.
Open the back of the machine, or shine a flashlight through the front to make sure the white 4" plate is inserted, closest to the back screen. If it isn't, you'll need to either put one in, or order one from Vollara (new EcoQuest company name) @ 1-800-989-2299. You can use #16618 as the dealer referral number if you are no longer in touch with the registered distributor who sold you the machine.
When you turn the machine to "purifier," you should then detect the "fresh air" smell. You'll see square footage numbers, which you should set according to the immediate area, NOT total for the building! Also, the machine directs the air flow to the sides in a "V" shape, rather than straight ahead. So if you're standing close to the machine, smack-dab in the front/center, you may not be able to smell any of the purifier!
When the machine is on "Away" mode, the purifier and fan are ramped up to maximum strength, and you can choose 2, 4, 6, or 8 hours for this super-sanitization. At then end of that time, the machine will return to whatever setting you had it on for daily operation. No people or pets should be in the immediate area, because the purifier is strong and likely to be uncomfortable. (Set the timer for 2 or 4 hours less than the time you expect to be "away," to allow the purifier levels in the home to return to a pleasant level.)
Hope this helped.

Jan 20, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

WET DOG


Hi Teresa,
that is certainly not the smell the machine should produce :)

The smells, other then fresh air, might be 'trapped' in the filter. So washing the filter (top rack of the dishwasher works for the metal mesh filters) might do the trick.

Another trick you can try is to put the purifier on the floor, turn it on high mode (away mode) and put a box over it. Let it run for an hour or two and the smells should be gone.

Make sure you have fairly new plates, to make the machine more effective.

Dutch

Jan 11, 2009 | Ecoquest Flair Air Purifier

1 Answer

Away mode broke my fresh air by ecoquest


There could be a couple issues at play here.
1) The power cable might not be plugged in correctly.
2) The fuse might be blown
3) there might be another electronic failure.

1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out.
For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.

I hope this helps.
Eric

Dec 28, 2008 | Ecoquest Fresh Air Living Air Purifier

1 Answer

How do you know if it is working (fresh air) Ecoquest?


I don't know if I'm allowed to post a link or not, but I'm giving it a try.

Here is a link to the .pdf for the product manual for an Ecoquest FreshAir unit:

http://www.ecoquestintl.com/dlrdown/website_om/faom_62-00230.pdf

This is the one that has the 'away' mode on it.

Here's the main website where the product manual link can be found, it may help you find your other manual:

http://www.ecoquestonline.net/retail_products/fresh_air.asp

Hope this helps!

susanszy

Nov 10, 2008 | Ecoquest Fresh Air Living Air Purifier

1 Answer

Fresh air 2.0: Unit cycles on and off.


The problem is dust or moisture on one or more of the circuit boards, in the bottom of the unit. The problem is usually caused by resetting the cleaning reminder without actually cleaning the machine. ;-) It hasn't been difficult for me to solve so far. Remove the filter. Remove the two screws that hold on the plate where the rear switch is located. The wires are long enough that they don't need to be removed from the switch. Use a blow dryer or dry compressed air to blow off the circuit boards. ****Keep your face out of the way!!! Be sure not to get the blow dryer too close or too hot. If you have a Warm setting, use that. Good luck!

Sep 30, 2008 | Ecoquest Fresh Air Air Purifier

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Remote & buttons want work


HURRY - you are still within your warranty period. Call EcoQuest for support.

Jan 30, 2008 | Ecoquest Fresh Air Air Purifier

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