Question about HP Compaq Presario SR2011WM PC Desktop

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I'm having problems with WindowsXP loading at start-up

My computer will not load WindowsXP at startup / I've tried the RECOVERY feature but it says its unsuccessful. I have a Compaq Presario SR2017CL w/XP Media Center. I'm frustrated at this point. I've tried the recovery disk and it still won't load in order to fix the problem. I have Norton360 that I downloaded Aug. 2008; do you think I have a virus? How can I fix the problem when I can't get pass the startup. HELP!!!

Or e-mail me at Wellsm@ccf.org on Tuesday. Thanks for any help you can give me.

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  • Adam
    Adam May 11, 2010

    Are there any other error messages when you try to start the computer?

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I don't think you have a virus, Norton 360 is a very good antivirus program and would have caught it. Try disabling all of the Norton 360 features then load the Windows XP disc. Sometimes anti-virus programs interfere with the processs. I am assuming you have the Windows XP original disc. This should work.

Posted on Dec 28, 2008

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Download the ISO file at the supplied link, and make a Bootable Startup Repair Disk from it.

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And the 32bit is what comes normally on a computer, unless 64bits requested.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



How to obtain Vista recovery Media and/or use the Vista Recovery Partition on your computer to put it back to Factory Settings.

There is no legal free Vista download available.

Contact your Computer Manufacturer and ask them to send you a set of Vista Recovery disk/s.


They normally do that for a small $ cost.


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