Hi My year old 625 has been stuck off in the mornings some times and the only thing happening during the night that I know ofl are udates. Everything else seems fine. On Dec. 27th, I woke up & found the entire hard drive, timers, etc. cleared & empty. It records & operates properly still, but I have 150hrs of recording now & I thought it only had 100 hrs. previously. Dish says it must have been a corrupted recording. I think their updates are the more likely culprit. Any ideas. Dish recommended unplugging it every once & a while. I had always wondered that, but couldn't find in the manual where it said it was ok to do so. Too late now anyway. Thanks for any further info/help.
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Re: Hard drive erased
The proper operation of the 625 assuming one goes to bed before midnight will have the receiver updating at the preset time-usually 3AM after which the energy conserving portion of the receiver takes over turning both tuners off. Upon waking you will notice no lights on the receiver are illuminated and once the TV is on your have a screen saver image dancing across the screen. Once the select button is pressed the receiver will come out of sleep mode and the tuner you are using will illuminate on the receiver.
As for the increased recording time this was an update that was put out last year at about this same time for reasons that escape me at present. It is unusual that the hard drive reformatted and could be faulty. If you would go to the menu and press 6-1-3 this will bring you to the system info screen. Select details and scroll down until you see the value0 through value 9 and record these figures and let me know what they are and I will tell you definitively if your hard drive is corrupted, faulty or on the verge of a crash. Hope to hear from you soon and thanks for using Fix Ya.
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I am sorry to hear the hard drive was deleted. This is usually relating to some kind of hard drive failure in the equipment. If this has happened more than once, or if it happens again, let me know. We may need to replace the receiver.
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Hello! My name is Becki, and I am with Dish Network Customer Service. The issue that you are referring to could be caused my many things. It could be bad grounding of the system, in which case a technician would be needed, it could be your software is out of date, you need to have L5.44 software (Which you can look this up in your system info screen--menu button twice on the remote) or it could be a power issue. For a power issue, if your receiver is plugged into a surge protector, try to plug it directly into an outlet on the wall. If none of these fix the issue, and your issue isn't already fixed, Blog back, and we can definitely help further!!!! Any additional comments/questions? Blog back,or you can find us on Twitter!!!
Hello! Dan Busa with Dish Networks customer service department. This sounds like it may be a signal issue, I would make sure the cabling is tight and in good condition. You also want to enable your inactivity standby having it disabled will only make this worse. If everything seems ok you may need a technician.
The 625s have always tended to run warm. Couple that with an installation where the receiver is sitting in a cubby hole, and it may have issues. Entertainment centers that are enclosed (solid back w/ maybe holes for wires, glass doors) can cause problems as well.
The 625 already has issues with the hard drive, though a firmware should have taken care of it. Check your Menu - Preference - Inactivity Timer and try setting it to turn the receiver off and give it a chance to cool during the wee hours of the morning. I can't remember if the 625 has this option though.
It is not possible due to incompatibility, All dish VIp seris recrvs can utilize an external hard drive but is still different format styles from a pc. it will erase all your porgrams whenh you move it from device to device. at this time the USB ports are disable on the 625 DVR.
Ocassionally these receivers have been known to do this. It is not an issue that normally repeats itself however it is very frustrating. The upside is it ussuaaly will result in 150 hrs of record time. If you did not receive the150 hrs delete all timers and recording and reboot the system. You should have the 150 hrs once it comes back online. Thanks for using Fix Ya.
One of two things may be occurring. The first is a Line Of Sight issue may have been created if you have a limited LOS by wind moving foliage interrupting the signal. This will usually be preceded by pixelization or blocking appearing on the screen. The other instance is the hard drive in the receiver is faulty and in need of replacement. I will almost certainly assure you it is the latter of the two. You can upgrade the receiver to gain the ability to use an external hard drive to download your recordings so that the next time you need a receiver replaced you won't lose your recordings. The other benfit is that if you get a receiver tht does not have a DVR but is able to use an external hard drive you will save the cost of the DVR fee each month which in a year will save you thirty one dollars as there is a 39.99 one time charge to turn this capability on. In the first year alone you will have recouped almost the entire cost of the one time fee and in the second year will have probably recouped the cost of the external hardrive also.
Thanks for using Fix Ya. If you need further assistance please let me know.
Happy New Year Jeff,
All the values you reported indicate that there is nothing wrong - according to internal self diagnostics- with the hard drive. I live in the South Eastern US near Jacksonville Florida and down here the heat sometimes can cause a system to behave oddly. With that being said I have never had a system that is healthy behave in the manner you describe. I checked for the last update and that was on November 6, 2008 and should have been the L531 version. The hard drive erasure should have only occured if you had the full 100hrs of record time available when you did the reset and therefore would have deleted all timers. Therefore if you did not notice the recordings being available prior to the reset and then missing immediately thereafter the deletion of the timer itself could lead one to the conclusion that it had actually deleted some anticipated recordings which did not take place at all since the timer was erased. One can never predict with perfection exactly how all will behave as there are bound to be some anomalies falling below the radar.
The other issue with the 1 of 5 when you first wake the system up could be a number of things so we will start with the most obvious. If you press menu 6-1-3 at the system info screen you will notice the section are labelled alpabetically. In box B should be two numbers which indicate signal loss on each of the tuners. The upper number is for tuner 1 and the lower for tuner two. The numbers here should be in the single digits. If they are not you may have a faulty piece of hardware such a a seperator or diplexer. Have you experienced colder temperatures when the problem appeared? Either way it could be so many things it is better to have a technician troubleshoot it at your convenience before it goes totally out. Poor workmanship, hardware, and/or cabling can cause this issue.
I no longer plumb professionally on a daily basis. I have been working for Dish since I came back from Iraq and am currently serving in the capacity of Field Service Manger which oversees installations and technicians. Thanks for using Fix Ya.
usually hard drive failure boils down to files not opening succesfully, or a random internal failure, not a physical issue with the hard drive, however because dish network repairs these issues on a large scale the fix is to wipe the software and start over which means all recordings are lost, unfortunately recovering these recordings is basically impossible... if you often record things which are imperative to your business i would suggest getting a 622/722 dvr which will allow you to download these recordings to an external hard drive via usb, you will have unlimited use uploading and downloading programs for a one time fee of about 40$