Hi My year old 625 has been stuck off in the mornings some times and the only thing happening during the night that I know ofl are udates. Everything else seems fine. On Dec. 27th, I woke up & found the entire hard drive, timers, etc. cleared & empty. It records & operates properly still, but I have 150hrs of recording now & I thought it only had 100 hrs. previously. Dish says it must have been a corrupted recording. I think their updates are the more likely culprit. Any ideas. Dish recommended unplugging it every once & a while. I had always wondered that, but couldn't find in the manual where it said it was ok to do so. Too late now anyway. Thanks for any further info/help.
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Re: Hard drive erased
The proper operation of the 625 assuming one goes to bed before midnight will have the receiver updating at the preset time-usually 3AM after which the energy conserving portion of the receiver takes over turning both tuners off. Upon waking you will notice no lights on the receiver are illuminated and once the TV is on your have a screen saver image dancing across the screen. Once the select button is pressed the receiver will come out of sleep mode and the tuner you are using will illuminate on the receiver.
As for the increased recording time this was an update that was put out last year at about this same time for reasons that escape me at present. It is unusual that the hard drive reformatted and could be faulty. If you would go to the menu and press 6-1-3 this will bring you to the system info screen. Select details and scroll down until you see the value0 through value 9 and record these figures and let me know what they are and I will tell you definitively if your hard drive is corrupted, faulty or on the verge of a crash. Hope to hear from you soon and thanks for using Fix Ya.
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I am sorry to hear the hard drive was deleted. This is usually relating to some kind of hard drive failure in the equipment. If this has happened more than once, or if it happens again, let me know. We may need to replace the receiver.
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your haveing physical disk failure this happens when you unplug it without ejecting it first, this can be verry bad for HDDs
put it on a pc and go to the propertys and click tools. under tools click check for errors and check
the bad clustors or bad sectors thing.
warning on a big disk like yours it WILL take a few hours
so make sure you got time, it could take all night.
Hello! Dan Busa with Dish Networks customer service department. This sounds like it may be a signal issue, I would make sure the cabling is tight and in good condition. You also want to enable your inactivity standby having it disabled will only make this worse. If everything seems ok you may need a technician.
The 625s have always tended to run warm. Couple that with an installation where the receiver is sitting in a cubby hole, and it may have issues. Entertainment centers that are enclosed (solid back w/ maybe holes for wires, glass doors) can cause problems as well.
The 625 already has issues with the hard drive, though a firmware should have taken care of it. Check your Menu - Preference - Inactivity Timer and try setting it to turn the receiver off and give it a chance to cool during the wee hours of the morning. I can't remember if the 625 has this option though.
It is not possible due to incompatibility, All dish VIp seris recrvs can utilize an external hard drive but is still different format styles from a pc. it will erase all your porgrams whenh you move it from device to device. at this time the USB ports are disable on the 625 DVR.
Generally drives can be left sitting for a year or more without problems but if it was bumped or jarred hard enough the heads may not be releasing from the park position, otherwise clicking sounds usually mean problems with the circuit board. If you give it a visual inspection(requires removal with a torques 5 or torques 8 bit) you can look for any signs of a burnt out circuit.
Respond back on this post if you have any further questions.
Happy New Year Jeff,
All the values you reported indicate that there is nothing wrong - according to internal self diagnostics- with the hard drive. I live in the South Eastern US near Jacksonville Florida and down here the heat sometimes can cause a system to behave oddly. With that being said I have never had a system that is healthy behave in the manner you describe. I checked for the last update and that was on November 6, 2008 and should have been the L531 version. The hard drive erasure should have only occured if you had the full 100hrs of record time available when you did the reset and therefore would have deleted all timers. Therefore if you did not notice the recordings being available prior to the reset and then missing immediately thereafter the deletion of the timer itself could lead one to the conclusion that it had actually deleted some anticipated recordings which did not take place at all since the timer was erased. One can never predict with perfection exactly how all will behave as there are bound to be some anomalies falling below the radar.
The other issue with the 1 of 5 when you first wake the system up could be a number of things so we will start with the most obvious. If you press menu 6-1-3 at the system info screen you will notice the section are labelled alpabetically. In box B should be two numbers which indicate signal loss on each of the tuners. The upper number is for tuner 1 and the lower for tuner two. The numbers here should be in the single digits. If they are not you may have a faulty piece of hardware such a a seperator or diplexer. Have you experienced colder temperatures when the problem appeared? Either way it could be so many things it is better to have a technician troubleshoot it at your convenience before it goes totally out. Poor workmanship, hardware, and/or cabling can cause this issue.
I no longer plumb professionally on a daily basis. I have been working for Dish since I came back from Iraq and am currently serving in the capacity of Field Service Manger which oversees installations and technicians. Thanks for using Fix Ya.
usually hard drive failure boils down to files not opening succesfully, or a random internal failure, not a physical issue with the hard drive, however because dish network repairs these issues on a large scale the fix is to wipe the software and start over which means all recordings are lost, unfortunately recovering these recordings is basically impossible... if you often record things which are imperative to your business i would suggest getting a 622/722 dvr which will allow you to download these recordings to an external hard drive via usb, you will have unlimited use uploading and downloading programs for a one time fee of about 40$